Need an All-in-One Compliance Recording Solution? 6 Features that Make NTR-X the Only Choice

by Emily Miller | Feb 1, 2022 | Blog, Communications Compliance

Need an All-in-One Compliance Recording Solution? 6 Features that Make NTR-X the Only Choice  February 1st, 2022 Written by John Joyce, Global Head of Communications Compliance Blog, Communications Compliance If you’re a financial services organization (FSO) with...

5 Reasons Why Net Promoter Score (NPS) is Critical in CCaaS

by Emily Miller | Jan 17, 2022 | Blog, Cloud Contact Center

5 Reasons Why Net Promoter Score (NPS) is Critical in CCaaS  January 17th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center What is a Net Promoter Score (NPS), and why should a positive NPS matter to your organization? At its core, a NPS...

Ask the Experts: Debunking Chatbots and Voicebots

by Emily Miller | Dec 16, 2021 | Webinar, Cloud Contact Center

Ask the Experts: Debunking Chatbots and Voicebots Join NICE CXone, Wilmac Tech, and Google Cloud as they debunk myths about AI, voicebots, and chatbots, and answer your questions on virtual agents and cloud integration in contact centers. Access the Recording How can...

What Did 2021 Mean for the Contact Center?

by Emily Miller | Dec 16, 2021 | Blog, Cloud Contact Center

What Did 2021 Mean for the Contact Center?  December 16th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center When we look into contact centers, it’s really easy to see the effects of the state our world is in at that current moment. 2021...

Wilmac to Gather Toys for Holiday Donation with Pirate Toy Fund

by Emily Miller | Dec 7, 2021 | News

Wilmac to Gather Toys for Holiday Donation with Pirate Toy Fund  December 7th, 2021 Written by Emily Miller, Director of Marketing News With the holiday season upon us, the needs of the community around us are magnified. Wilmac has been a part of the Greater Rochester...