by Emily Miller | Oct 31, 2023 | Enterprise Information Archiving, Video
What is Continuity Replay? Video, Enterprise Information Archiving Wilmac Technologies specializes in data archiving and offers cloud-based software solution Continuity Replay to put companies back in control of their voice data. Does this resonate? Learn more about...
by Emily Miller | Oct 25, 2023 | Cloud Contact Center, Downloadable Resources
Enlighten XO: Accelerating Digital Transformation eBook Download Now! Everyone wants to leverage AI in their contact center – but where do you start? To deliver customer experiences (CX) that exceed expectations, you must go beyond guesswork. Learn how smart...
by Emily Miller | Oct 3, 2023 | Cloud Contact Center, Blog
IVA vs. IVR: What’s the Difference? October 3rd, 2023 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center We are glued to our smart devices, and we’ve become more accustomed to interacting with them through voice. When was the last time you...
by Emily Miller | Aug 23, 2023 | Cloud Contact Center, Downloadable Resources
The Future is Calling: Why it’s Time to Upgrade your IVR to an IVA eBook Download Now! Who’s answering the calls in your contact center? Do your callers reach a self-service system powered by interactive voice response (IVR)? If so, you probably know there’s...
by Emily Miller | Jul 24, 2023 | News
Wilmac Becomes Wilmac Technologies; Announces New Website and Branding July 24th, 2023 Written by Emily Miller, Director of Marketing News, Uncategorized Company Growth and Core Values Key Drivers in Upgrade Rochester, New York: Wilmac Technologies is excited to...
