by John McDonnell | Nov 9, 2021 | Blog, Public Safety
4 Things to Know About Capturing Text-to-911 Conversations November 9th, 2021 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety The Next Generation 9-1-1 concept has brought a multitude of new ideas to the PSAP in the United States – one of...
by Emily Miller | Oct 21, 2021 | Blog, Cloud Contact Center
How to Use AI & Automation in Your Contact Center October 21st, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center The past year has brought forth a surge in digital interactions. With customer activity and expectations changing...
by John McDonnell | Oct 14, 2021 | Blog
6 Reasons Why You Need an Effective Quality Assurance Program in Your Center October 14th, 2021 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety From the moment a public safety dispatcher answers a call, their response and subsequent...
by Emily Miller | Oct 12, 2021 | Blog, Communications Compliance
The Top 5 Recording Check & Reconciliation Features You Need to Know October 12th, 2021 Written by John Joyce, Global Head of Communications Compliance Blog, Communications Compliance Financial Services Organizations, otherwise known as FSOs, must capture every...
by Emily Miller | Sep 13, 2021 | Blog, Cloud Contact Center
Three Challenges to Managing Remote Contact Center Agents September 13th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center As we all navigate the uncertainties of COVID-19, a question in our line of business continues to arise: How do we...
by John McDonnell | Sep 7, 2021 | Blog, Public Safety
Next Generation 911: The Future of the PSAP September 7th, 2021 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety What is Next-Gen 911? Next Generation 911 (otherwise known as Next-Gen 911 or NG911) has been a hot topic around the public...
