by Emily Miller | Nov 30, 2021 | Blog, Cloud Contact Center
Workforce Management and its Role in the Contact Center November 30th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Workforce Management, otherwise known as WFM, is about managing multiple key demands in a contact center:...
by Emily Miller | Nov 12, 2021 | Blog, Cloud Contact Center
Three Approaches to Minimize the Challenges of Contact Center Performance Management November 12th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center We’ve been managing the effects of COVID-19 in the workplace now for quite some time. In...
by John McDonnell | Nov 9, 2021 | Blog, Public Safety
4 Things to Know About Capturing Text-to-911 Conversations November 9th, 2021 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety The Next Generation 9-1-1 concept has brought a multitude of new ideas to the PSAP in the United States – one of...
by Emily Miller | Nov 3, 2021 | Blog, Communications Compliance
Complete Communications Compliance with Wilmac & NICE November 3rd, 2021 Written by John Joyce, Global Head of Communications Compliance Blog, Communications Compliance The past 18 months or so, we’ve seen a 400% increase in unified communications app usage....
by Emily Miller | Oct 21, 2021 | Blog, Cloud Contact Center
How to Use AI & Automation in Your Contact Center October 21st, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center The past year has brought forth a surge in digital interactions. With customer activity and expectations changing...
by John McDonnell | Oct 14, 2021 | Blog, Public Safety
6 Reasons Why You Need an Effective Quality Assurance Program in Your Center October 14th, 2021 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety From the moment a public safety dispatcher answers a call, their response and subsequent...
