by Emily Miller | Dec 14, 2021 | Blog, Services
Log4J Vulnerability Update December 14th, 2021 Written by Christina Cavaleri, Director of Operations Blog, Services On December 10th, the Log4J vulnerability CVE-2021-44228 was posted. Wilmac has been working closely with our supported vendors to discover the...
by John McDonnell | Dec 8, 2021 | Blog, Public Safety
NICE Inform Evaluator: What Can It Do For My PSAP? December 8th, 2021 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety Wilmac has been partners with NICE Public Safety for 28 years, working to equip PSAPs with recording solutions that help...
by Emily Miller | Nov 30, 2021 | Blog, Cloud Contact Center
Workforce Management and its Role in the Contact Center November 30th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Workforce Management, otherwise known as WFM, is about managing multiple key demands in a contact center:...
by Emily Miller | Nov 12, 2021 | Blog, Cloud Contact Center
Three Approaches to Minimize the Challenges of Contact Center Performance Management November 12th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center We’ve been managing the effects of COVID-19 in the workplace now for quite some time. In...
by John McDonnell | Nov 9, 2021 | Blog, Public Safety
4 Things to Know About Capturing Text-to-911 Conversations November 9th, 2021 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety The Next Generation 9-1-1 concept has brought a multitude of new ideas to the PSAP in the United States – one of...
by Emily Miller | Nov 3, 2021 | Blog, Communications Compliance
Complete Communications Compliance with Wilmac & NICE November 3rd, 2021 Written by John Joyce, Global Head of Communications Compliance Blog, Communications Compliance The past 18 months or so, we’ve seen a 400% increase in unified communications app usage....
