by Ben Bowen | Jun 28, 2024 | Case Study, Cloud Contact Center
A Northeastern Healthcare Provider’s Transition to NICE CXone through Wilmac Technologies June 27th, 2024 Written by Ben Bowen, Director of Sales Operations Wilmac Technologies partnered with a growth-minded healthcare provider in Massachusetts to transform...
by Emily Miller | Feb 9, 2024 | Webinar, Cloud Contact Center
Watch AI for Breakfast On-Demand! Wilmac Technologies & Five9 present AI for Breakfast, an interview-style discussion that was held on Thursday, February 1st at Oak Hill Country Club. Access the Recordings How is AI being used in CX and contact center technology?...
by Emily Miller | Dec 14, 2023 | News, Cloud Contact Center
Wilmac Technologies to Host AI-Inspired Event for Customer Experience Professionals December 14th, 2023 Written by Emily Miller, Director of Marketing Events, Communications Compliance Industry-Leading Partner to Take the Stage at Oak Hill in January Rochester, New...
by Ben Bowen | Nov 7, 2023 | Blog, Cloud Contact Center
Understanding Enlighten AI: The 5 Products You Need to Know November 7th, 2023 Written by Ben Bowen, Director of Sales Operations Blog, Cloud Contact Center Our industry-leading customer experience partner NICE has launched a wide variety of artificially intelligent...
by Emily Miller | Oct 3, 2023 | Blog, Cloud Contact Center
IVA vs. IVR: What’s the Difference? October 3rd, 2023 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center We are glued to our smart devices, and we’ve become more accustomed to interacting with them through voice. When was the last time you...
by Emily Miller | Apr 26, 2023 | Blog, Cloud Contact Center
From Data to Delight: Leveraging Business Intelligence for Improved CX April 26th, 2023 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center As companies look to differentiate themselves from the competition, customer experience has become a...
