by Ben Bowen | Jun 28, 2024 | Case Study, Cloud Contact Center
A Northeastern Healthcare Provider’s Transition to NICE CXone through Wilmac Technologies June 27th, 2024 Written by Ben Bowen, Director of Sales Operations Wilmac Technologies partnered with a growth-minded healthcare provider in Massachusetts to transform...
by Lada Kozachok | May 30, 2024 | Blog, Cloud Contact Center
Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni Engagement May 30th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s fast-changing higher education scene where engaging students and...
by Emily Miller | Feb 9, 2024 | Cloud Contact Center, Events
Watch AI for Breakfast On-Demand! Wilmac Technologies & Five9 present AI for Breakfast, an interview-style discussion that was held on Thursday, February 1st at Oak Hill Country Club. Access the Recordings How is AI being used in CX and contact center technology?...
by Emily Miller | Dec 14, 2023 | News, Cloud Contact Center, Events
Wilmac Technologies to Host AI-Inspired Event for Customer Experience Professionals December 14th, 2023 Written by Emily Miller, Director of Marketing Events, Communications Compliance Industry-Leading Partner to Take the Stage at Oak Hill in January Rochester, New...
by Ben Bowen | Nov 7, 2023 | Cloud Contact Center, Blog
Understanding Enlighten AI: The 5 Products You Need to Know November 7th, 2023 Written by Ben Bowen, Director of Sales Operations Blog, Cloud Contact Center Our industry-leading customer experience partner NICE has launched a wide variety of artificially intelligent...
by Emily Miller | Oct 25, 2023 | Cloud Contact Center, Downloadable Resources
Enlighten XO: Accelerating Digital Transformation eBook Download Now! Everyone wants to leverage AI in their contact center – but where do you start? To deliver customer experiences (CX) that exceed expectations, you must go beyond guesswork. Learn how smart...
