by Emily Miller | Jan 17, 2022 | Blog, Cloud Contact Center
5 Reasons Why Net Promoter Score (NPS) is Critical in CCaaS January 17th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center What is a Net Promoter Score (NPS), and why should a positive NPS matter to your organization? At its core, a NPS...
by Emily Miller | Dec 16, 2021 | Webinar, Cloud Contact Center
Ask the Experts: Debunking Chatbots and Voicebots Join NICE CXone, Wilmac Tech, and Google Cloud as they debunk myths about AI, voicebots, and chatbots, and answer your questions on virtual agents and cloud integration in contact centers. Access the Recording How can...
by Emily Miller | Dec 16, 2021 | Blog, Cloud Contact Center
What Did 2021 Mean for the Contact Center? December 16th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center When we look into contact centers, it’s really easy to see the effects of the state our world is in at that current moment. 2021...
by Emily Miller | Nov 30, 2021 | Blog, Cloud Contact Center
Workforce Management and its Role in the Contact Center November 30th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Workforce Management, otherwise known as WFM, is about managing multiple key demands in a contact center:...
by Emily Miller | Nov 12, 2021 | Blog, Cloud Contact Center
Three Approaches to Minimize the Challenges of Contact Center Performance Management November 12th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center We’ve been managing the effects of COVID-19 in the workplace now for quite some time. In...
by Emily Miller | Oct 21, 2021 | Blog, Cloud Contact Center
How to Use AI & Automation in Your Contact Center October 21st, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center The past year has brought forth a surge in digital interactions. With customer activity and expectations changing...
