How a National Pharmacy Cut a 4-Year Interaction Data Migration Down to 4 Months

The national pharmaceutical retailer needed to migrate 1 billion legacy call recording files into a new system, but they faced a common challenge many enterprise organizations run into: how do you move historical recordings out of a legacy platform without spending years maintaining infrastructure you’re trying to retire? 

The pharmacy connected with Wilmac Technologies, and the need quickly became clear: this was a focused extraction and interaction data migration effort; something only Wilmac had the expertise to do. Their objective was straightforward: access 1 billion Verint 15.2 files from Verint as efficiently as possible.

The Interaction Data Migration Challenge: Scale, Retention, and Legacy Infrastructure

The scope of the environment was significant because the national pharmaceutical retailer had approximately one billion files of Verint 15.2 data, with a required retention period of 10 years. That combination (huge file volume and strict retention requirements) creates complexity quickly. Not only does the data need to be moved, but it also needs to remain intact and accessible in a way that supports long-term compliance needs. 

At the same time, maintaining the legacy platform for years simply to support an interaction data migration is costly and resource intensive. Many organizations find themselves stuck running aging systems far longer than planned because extracting data at scale can be slow, unreliable, and difficult to execute.

Why Choose Wilmac for an Interaction Data Migration

The national pharmacy needed speed and dependable execution to complete a large-scale extraction and interaction data migration effort.  Internally, they were evaluating how they could fully retire their legacy Verint environment, including vetting other options and considering how the interaction data migration could be handled in-house. But given the size of the archive, the projected timeline was far too long, putting them on track to maintain the legacy system for years longer than desired. 

Wilmac Technologies was selected because of proven expertise working with large-scale legacy archives and a reputation for reliable execution. Wilmac’s specialized experience enabled the extraction and migration process to move significantly faster than alternative approaches, helping the large retailer shorten the project timeline from 4 years to 4 months. Ultimately, they avoided the ongoing cost of maintaining their legacy system, which would have added up to hundreds of thousands of dollars during those four years. 

The Outcomes: Speed, Reliability, and Access

With Wilmac supporting the interaction data migration effort, the national pharmaceutical retailer was able to: 

A Clear Example of What Fast Execution Enables

For organizations managing large-scale historical recording archives, the biggest risk isn’t only technical issues; it’s the time required to make the change. Long migration timelines can force teams to keep legacy platforms far beyond their planned retirement dates, adding cost, risk, and operational burden. It’s far too common, and it’s time more organizations move away from legacy platforms and into reliable interaction data archives. 

In the large pharmaceutical retailer’s case, Wilmac’s extraction support helped turn what could have been a 4-year legacy maintenance effort into a completed migration measured in 4 months. This meant hundreds of thousands of dollars saved and operational time back.  

The data is accessible, compliant, and ready; the only question now is what they do with it.