Wilmac has been partners with NICE Public Safety for 28 years, working to equip PSAPs with recording solutions that help them better reconstruct an incident, understand it, and work at highest efficiency. The most popular Public Safety solution that Wilmac services...
The Next Generation 9-1-1 concept has brought a multitude of new ideas to the PSAP in the United States – one of those being the Text-to-911 feature. Text-to-911 is the ability to send a text message to reach 9-1-1 emergency dispatchers from your mobile phone or...
From the moment a public safety dispatcher answers a call, their response and subsequent actions have the ability to significantly impact lives. As the first point of contact in an emergency, these call takers are tasked with initiating the dispatch of first...
What is Next-Gen 911? Next Generation 911 (otherwise known as Next-Gen 911 or NG911) has been a hot topic around the public safety industry. Because most 911 systems were originally built using analog technologies, public safety answering points (PSAPs) across the...