by Lada Kozachok | Nov 1, 2024 | Resource Library, Cloud Contact Center
Watch Digital Health in The Contact Center: An Opportunity to Advance Health Equity On-Demand! Wilmac Technologies & Five9 present Digital Health in The Contact Center, an insightful discussion on the role of contact center technology in advancing health equity....
by Lada Kozachok | Oct 15, 2024 | Webinar, Public Safety
Breaking Free from Spreadsheet Scheduling Struggles: 5 Workforce Management Challenges Solved October 2024 Video, News Quick Preview Discover how Wilmac’s people-centered approach to workforce management transforms scheduling from a daily struggle into a...
by Lada Kozachok | Sep 26, 2024 | Blog, Public Safety
Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout September 26th, 2024 Written by Lada Kozachok, Marketing Specialist In many communities, 911 is seen as the universal point of contact for all types of...
by Lada Kozachok | Sep 4, 2024 | Blog, Cloud Contact Center
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support September 4th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s sophisticated, customer-focused environment, contact center agents face the challenge of resolving...
by Lada Kozachok | Aug 27, 2024 | Case Study, Public Safety
Enhancing Public Safety Communications: A Two-Decade Partnership with a New York-Based 911 Center August 23rd, 2024 Written by Lada Kozachok, Marketing Specialist For over two decades, Wilmac Technologies has partnered with a New York-based 911 center to...
