Breaking Free from Spreadsheet Scheduling Struggles: 5 Workforce Management Challenges Solved

by Lada Kozachok | Oct 15, 2024 | Webinar, Public Safety

Breaking Free from Spreadsheet Scheduling Struggles: 5 Workforce Management Challenges Solved  October 2024 Video, News Quick Preview Discover how Wilmac’s people-centered approach to workforce management transforms scheduling from a daily struggle into a...

Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout

by Lada Kozachok | Sep 26, 2024 | Blog, Public Safety

Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout   September 26th, 2024 Written by Lada Kozachok, Marketing Specialist In many communities, 911 is seen as the universal point of contact for all types of...

Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support

by Lada Kozachok | Sep 4, 2024 | Blog, Cloud Contact Center

Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support September 4th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s sophisticated, customer-focused environment, contact center agents face the challenge of resolving...

Enhancing Public Safety Communications: A Two-Decade Partnership with a New York-Based 911 Center 

by Lada Kozachok | Aug 27, 2024 | Case Study, Public Safety

Enhancing Public Safety Communications: A Two-Decade Partnership with a New York-Based 911 Center  August 23rd, 2024 Written by Lada Kozachok, Marketing Specialist For over two decades, Wilmac Technologies has partnered with a New York-based 911 center to...

Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni Engagement

by Lada Kozachok | May 30, 2024 | Blog, Cloud Contact Center

Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni Engagement May 30th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s fast-changing higher education scene where engaging students and...