by Emily Miller | Feb 9, 2022 | Blog, Cloud Contact Center
Personalization & Digital Customer Journey Management February 9th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Digital customer journey management has become a complicated, inter-connected web of channels especially when it...
by Emily Miller | Feb 1, 2022 | Blog, Communications Compliance
Need an All-in-One Compliance Recording Solution? 6 Features that Make NTR-X the Only Choice February 1st, 2022 Written by John Joyce, Global Head of Communications Compliance Blog, Communications Compliance If you’re a financial services organization (FSO) with...
by Mark Huber | Jan 20, 2022 | Blog, Services
The Value of Wilmac Sales Engineering January 20th, 2022 Written by Mark Huber, Senior Director of Sales Engineering Blog, Services Wilmac has offered solutions and services since it began selling dictation and transcription equipment in 1957. Now, those solutions...
by Emily Miller | Jan 17, 2022 | Blog, Cloud Contact Center
5 Reasons Why Net Promoter Score (NPS) is Critical in CCaaS January 17th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center What is a Net Promoter Score (NPS), and why should a positive NPS matter to your organization? At its core, a NPS...
by Garry White | Dec 29, 2021 | Blog, Enterprise Information Archiving
Continuity Replay: What You Need to Know December 29th, 2021 Written by Garry White, Enterprise Information Archiving Sales Director Blog, Enterprise Information Archiving Here’s the situation: your voice recording hardware is approaching its end of lifetime and a...
by Emily Miller | Dec 16, 2021 | Blog, Cloud Contact Center
What Did 2021 Mean for the Contact Center? December 16th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center When we look into contact centers, it’s really easy to see the effects of the state our world is in at that current moment. 2021...
