by Emily Miller | Jan 17, 2022 | Blog, Cloud Contact Center
5 Reasons Why Net Promoter Score (NPS) is Critical in CCaaS January 17th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center What is a Net Promoter Score (NPS), and why should a positive NPS matter to your organization? At its core, a NPS...
by Garry White | Dec 29, 2021 | Blog, Enterprise Information Archiving
Continuity Replay: What You Need to Know December 29th, 2021 Written by Garry White, Enterprise Information Archiving Sales Director Blog, Enterprise Information Archiving Here’s the situation: your voice recording hardware is approaching its end of lifetime and a...
by Emily Miller | Dec 16, 2021 | Blog, Cloud Contact Center
What Did 2021 Mean for the Contact Center? December 16th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center When we look into contact centers, it’s really easy to see the effects of the state our world is in at that current moment. 2021...
by John McDonnell | Dec 8, 2021 | Blog, Public Safety
NICE Inform Evaluator: What Can It Do For My PSAP? December 8th, 2021 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety Wilmac has been partners with NICE Public Safety for 28 years, working to equip PSAPs with recording solutions that help...
by Emily Miller | Nov 30, 2021 | Blog, Cloud Contact Center
Workforce Management and its Role in the Contact Center November 30th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Workforce Management, otherwise known as WFM, is about managing multiple key demands in a contact center:...
by Emily Miller | Nov 12, 2021 | Blog, Cloud Contact Center
Three Approaches to Minimize the Challenges of Contact Center Performance Management November 12th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center We’ve been managing the effects of COVID-19 in the workplace now for quite some time. In...
