by Grace Boesel | May 30, 2025 | Blog
A Better Way to Securely Share Customer Interaction Data: Views in Wilmac Continuity Replay Written by Grace McClarin, Software Engineer at Wilmac Tech Let's Get Into It! Ever get a request like this? “Hey, can you send us those call recordings from [Insert...
by Grace Boesel | May 20, 2025 | Blog
Discover the Power of Transcription Ingestion & Generation with Wilmac Continuity Replay Written by Bob Pease, Vice President of Engineering at Wilmac Technologies Every customer conversation holds valuable insight, if you know how to capture it. Transcription...
by Lada Kozachok | May 15, 2025 | Blog, Public Safety
How One of the Largest Public Safety Agencies in the U.S. Centralized Its Call Recording Environment Written by Lada Kozachok, Marketing Specialist One of the largest and most complex statewide public safety agencies in the United States faced a major challenge:...
by Lada Kozachok | Nov 21, 2024 | Blog, Cloud Contact Center
Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial Intelligence November 21st, 2024 Written by Lada Kozachok, Marketing Specialist In today’s healthcare landscape, technology is reshaping how organizations connect with...
by Lada Kozachok | Sep 26, 2024 | Blog, Public Safety
Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout September 26th, 2024 Written by Lada Kozachok, Marketing Specialist In many communities, 911 is seen as the universal point of contact for all types of...
by Lada Kozachok | Sep 4, 2024 | Blog, Cloud Contact Center
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support September 4th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s sophisticated, customer-focused environment, contact center agents face the challenge of resolving...
