Choosing the Right Digital Evidence Management System: NICE Investigate and NICE Justice

by Lada Kozachok | Feb 12, 2025 | Blog, Public Safety

Choosing the Right Digital Evidence Management System: NICE Investigate and NICE Justice February 12th, 2025 Written by Lada Kozachok, Marketing Specialist Every day, law enforcement and legal professionals handle an overwhelming amount of digital evidence—body-worn...

Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial Intelligence

by Lada Kozachok | Nov 21, 2024 | Blog, Cloud Contact Center

Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial Intelligence November 21st, 2024 Written by Lada Kozachok, Marketing Specialist In today’s healthcare landscape, technology is reshaping how organizations connect with...

Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout

by Lada Kozachok | Sep 26, 2024 | Blog, Public Safety

Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout   September 26th, 2024 Written by Lada Kozachok, Marketing Specialist In many communities, 911 is seen as the universal point of contact for all types of...

Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support

by Lada Kozachok | Sep 4, 2024 | Blog, Cloud Contact Center

Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support September 4th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s sophisticated, customer-focused environment, contact center agents face the challenge of resolving...

Why Wilmac: Innovation and Collaboration Through our Partner Program

by Emily Miller | Aug 15, 2024 | Blog

Why Wilmac: Innovation and Collaboration Through Our Partner Program August 15th, 2024 Written by Grace Boesel As business and technology evolve, one consistency stands out: partnerships.  Wilmac’s Partner Evolution: Valued-Added Reseller and Software Vendor At...

Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni Engagement

by Lada Kozachok | May 30, 2024 | Blog, Cloud Contact Center

Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni Engagement May 30th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s fast-changing higher education scene where engaging students and...