by John McDonnell | Mar 29, 2023 | Blog, Public Safety
Ontario NG911 Funding: What You Need to Know March 29th, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety As Ontario enters the second year of NG911 funding (out of a 3-year plan), it is important to be able to take advantage of what is...
by Charlie Snedden | Mar 6, 2023 | Blog, Cloud Contact Center
Why Personalization is Key to Delivering an Exceptional Customer Journey March 6th, 2023 Written by Charlie Snedden, Sales Engineer Blog, Cloud Contact Center A customer journey refers to the series of interactions and touchpoints that a customer has throughout their...
by Emily Miller | Feb 15, 2023 | Blog, Communications Compliance
Why Unified Communications Recording is a Must-Have for Your Organization February 15th, 2023 Written by John Joyce, Global Head of Communications Compliance Blog, Communications Compliance Unified communications recording refers to the process of capturing and...
by John McDonnell | Jan 17, 2023 | Blog, Public Safety
3 Key NICE Inform Tools You Need to Know January 17th, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety NICE Inform is an industry-leading public safety platform that allows for the end user to understand what happened during an...
by Emily Miller | Jan 10, 2023 | Blog, Communications Compliance
WhatsApp Recording and Archiving: How to Capture & Retain Your Communications January 10th, 2023 Written by John Joyce, Global Head of Communications Compliance Blog, Communications Compliance WhatsApp is a common mode of communication due to its simplicity and...
by Emily Miller | Dec 14, 2022 | Blog, Cloud Contact Center
Smarter Self-Service in the Contact Center: 3 Things to Know December 14th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Post-pandemic life has not slowed down the consumer desire to seek self-service options, which has put contact...
