by John McDonnell | May 22, 2023 | Blog, Public Safety
Transforming Public Safety: How Quality Assurance Drives Positive Change in PSAPs May 22nd, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety Quality assurance (QA), otherwise known as Quality Improvement (QI), is a methodology used in...
by Emily Miller | Apr 26, 2023 | Cloud Contact Center, Blog
From Data to Delight: Leveraging Business Intelligence for Improved CX April 26th, 2023 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center As companies look to differentiate themselves from the competition, customer experience has become a...
by Charlie Snedden | Apr 12, 2023 | Blog, Enterprise Information Archiving
What is Enterprise Information Archiving and Why Does it Matter? April 12th, 2023 Written by Charlie Snedden, Sales Engineer Blog, Enterprise Information Archiving Enterprise Information Archiving: we’ve mentioned it before. Our Continuity Replay solution falls into...
by John McDonnell | Mar 29, 2023 | Blog, Public Safety
Ontario NG911 Funding: What You Need to Know March 29th, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety As Ontario enters the second year of NG911 funding (out of a 3-year plan), it is important to be able to take advantage of what is...
by Charlie Snedden | Mar 6, 2023 | Blog, Cloud Contact Center
Why Personalization is Key to Delivering an Exceptional Customer Journey March 6th, 2023 Written by Charlie Snedden, Sales Engineer Blog, Cloud Contact Center A customer journey refers to the series of interactions and touchpoints that a customer has throughout their...
by Emily Miller | Feb 15, 2023 | Blog, Communications Compliance
Why Unified Communications Recording is a Must-Have for Your Organization February 15th, 2023 Written by John Joyce, Global Head of Communications Compliance Blog, Communications Compliance Unified communications recording refers to the process of capturing and...
