by Emily Miller | May 31, 2022 | Blog, Cloud Contact Center
Wilmac’s What, How, Why Series: Customer Journey Management May 31st, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Channel choice is a hot topic in the contact center world. Consumers want to be able to reach and interact with a...
by wilmac-admin | May 13, 2022 | Blog, Enterprise Information Archiving
Contact Center Pipeline: Protecting Your Most Sensitive Data May 13th, 2022 Written by Emily Miller, Director of Marketing Blog, Enterprise Information Archiving Wilmac was recently mentioned in Contact Center Pipeline’s May 2022 publication. CEO...
by Steve McDonnell | Apr 25, 2022 | Blog, Enterprise Information Archiving
Since Fall 2021 when we first published Wilmac’s Voice Archive Management Series, a lot has changed at Wilmac and in the technological environment. Wilmac has recategorized its solutions within the “Enterprise Voice Archiving” category, brought all software...
by Mark Huber | Apr 20, 2022 | Blog, Enterprise Information Archiving
Since Fall 2021 when we first published Wilmac’s Voice Archive Management Series, a lot has changed at Wilmac and in the technological environment. Wilmac has recategorized its solutions within the “Enterprise Voice Archiving” category, brought all software...
by John McDonnell | Mar 21, 2022 | Blog, Public Safety
Attain Efficient Incident Reconstruction with NICE Inform Organizer March 21st, 2022 Written by John McDonnell, Public Safety Sales Director Blog, Public Safety One of the most important aspects of having efficient incident reconstruction in the public safety setting...
by John McDonnell | Feb 21, 2022 | Blog, Enterprise Information Archiving, Public Safety
Continuity Replay x Public Safety: How to Manage Your Legacy Recordings February 21st, 2024 Written by John McDonnell, Public Safety Sales Director Blog, Enterprise Information Archiving, Public Safety As someone working in a Public Safety Answering Point (PSAP), you...
