by Emily Miller | Dec 16, 2021 | Blog, Cloud Contact Center
What Did 2021 Mean for the Contact Center? December 16th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center When we look into contact centers, it’s really easy to see the effects of the state our world is in at that current moment. 2021...
by Emily Miller | Nov 30, 2021 | Blog, Cloud Contact Center
Workforce Management and its Role in the Contact Center November 30th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Workforce Management, otherwise known as WFM, is about managing multiple key demands in a contact center:...
by Emily Miller | Nov 12, 2021 | Blog, Cloud Contact Center
Three Approaches to Minimize the Challenges of Contact Center Performance Management November 12th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center We’ve been managing the effects of COVID-19 in the workplace now for quite some time. In...
by Emily Miller | Oct 21, 2021 | Blog, Cloud Contact Center
How to Use AI & Automation in Your Contact Center October 21st, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center The past year has brought forth a surge in digital interactions. With customer activity and expectations changing...
by Emily Miller | Sep 13, 2021 | Blog, Cloud Contact Center
Three Challenges to Managing Remote Contact Center Agents September 13th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center As we all navigate the uncertainties of COVID-19, a question in our line of business continues to arise: How do we...
by Emily Miller | Aug 27, 2021 | Cloud Contact Center, Webinar
Engaging a Remote Workforce: 45 Tips in 45 Minutes Join Jeff Wright and Rusty Jensen on-demand for “Engaging a Remote Workforce: 45 Tips in 45 Minutes”, covering best practices for managing and motivating remote and hybrid contact centers. Access the...
