Dictaphone Freedom offers voice recording and search and replay capabilities for contact centers, financial services, and public safety centers.
Overview: Dictaphone Freedom
Similar to the Dictaphone Guardian product, Dictaphone Freedom is a voice recording system for contact centers, financial institutions, and public safety answering points (PSAPs). It’s pure call recording and storage capabilities offer a simple means of allowing users to manage their call recordings and easily access them when necessary.
Sold by Dictaphone, the Dictaphone Guardian is a simplistic and aging recorder that we recommend an immediate upgrade for if your PSAP is moving to Next Generation 911 recording or your contact center is migrating to the cloud. Wilmac Technologies offers a variety of support options and upgrades.
Support for Dictaphone Freedom
If you are still using Dictaphone Freedom, Wilmac Technologies can recommend the next best-fit recording solution from our portfolio depending on your industry and organizational requirements.
If you are managing multiple legacy voice recorders or would like to migrate your call recordings from legacy platforms, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor. If you are operating a 911 center and the data you must retain that is stacking up in your center in the form of DVDs, tapes, old servers, separate hard drives, or old standalone appliances, we also recommend considering a solution like Continuity Replay to simplify and consolidate your data archiving practices.
Recommended Solutions & Upgrades
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001