by Lada Kozachok | Dec 15, 2025 | Blog, Cloud Contact Center
Contact Center Trends That Will Redefine the Industry in 2026 Written by Lada Kozachok, Marketing Specialist Published December 15th, 2025 For contact centers, 2025 was a genuine turning point. After years of gradual evolution, this was the year when the technologies...
by Lada Kozachok | Jan 24, 2025 | Cloud Contact Center, Events
Watch Transforming Contact Center Data Management: Compliance Made Simple On-Demand Wilmac Technologies & GTACC present Contact Center Data Management: Compliance Made Simple—a discussion on streamlining compliance, breaking data silos, and making contact center...
by Lada Kozachok | Nov 21, 2024 | Blog, Cloud Contact Center
Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial Intelligence November 21st, 2024 Written by Lada Kozachok, Marketing Specialist In today’s healthcare landscape, technology is reshaping how organizations connect with...
by Lada Kozachok | Nov 1, 2024 | Cloud Contact Center, Events
Watch Digital Health in The Contact Center: An Opportunity to Advance Health Equity On-Demand! Wilmac Technologies & Five9 present Digital Health in The Contact Center, an insightful discussion on the role of contact center technology in advancing health equity....
by Lada Kozachok | Sep 4, 2024 | Blog, Cloud Contact Center
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support September 4th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s sophisticated, customer-focused environment, contact center agents face the challenge of resolving...
by Emily Miller | Aug 26, 2024 | News, Cloud Contact Center, Events
Wilmac Technologies to Host Event on Advancing Health Equity Through Contact Center Technology and AI August 26th, 2024 Written by Emily Miller, Director of Marketing Leading Healthcare Providers Rochester Regional Health & Jordan Health to Participate in Engaging...
