by Emily Miller | Aug 23, 2023 | Cloud Contact Center, Downloadable Resources
The Future is Calling: Why it’s Time to Upgrade your IVR to an IVA eBook Download Now! Who’s answering the calls in your contact center? Do your callers reach a self-service system powered by interactive voice response (IVR)? If so, you probably know there’s...
by Emily Miller | Apr 26, 2023 | Cloud Contact Center, Blog
From Data to Delight: Leveraging Business Intelligence for Improved CX April 26th, 2023 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center As companies look to differentiate themselves from the competition, customer experience has become a...
by Emily Miller | Mar 23, 2023 | Cloud Contact Center, Webinar
Personalizing the Customer Journey: A Fireside Chat with Wilmac Wilmac Technologies presents “Personalizing the Customer Journey: A Fireside Chat with Wilmac,” a webinar on personalizing the customer journey in the contact center. Access the Recording How...
by Charlie Snedden | Mar 6, 2023 | Blog, Cloud Contact Center
Why Personalization is Key to Delivering an Exceptional Customer Journey March 6th, 2023 Written by Charlie Snedden, Sales Engineer Blog, Cloud Contact Center A customer journey refers to the series of interactions and touchpoints that a customer has throughout their...
by Lada Kozachok | Dec 21, 2022 | Cloud Contact Center, Webinar
10 Tips to Boosting Agent Engagement through WFM Join Garry White and BSL’s Alex Stenton-Hibbert and Neil Draycott as they share 10 best tips for empowering and engaging agents with Calabrio WFM. Featuring real-life case studies and a live Q&A. Access the...
by Emily Miller | Dec 14, 2022 | Blog, Cloud Contact Center
Smarter Self-Service in the Contact Center: 3 Things to Know December 14th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Post-pandemic life has not slowed down the consumer desire to seek self-service options, which has put contact...
