by Emily Miller | Mar 23, 2023 | Webinar, Cloud Contact Center
Personalizing the Customer Journey: A Fireside Chat with Wilmac Wilmac Technologies presents “Personalizing the Customer Journey: A Fireside Chat with Wilmac,” a webinar on personalizing the customer journey in the contact center. Access the Recording How...
by Lada Kozachok | Dec 21, 2022 | Webinar, Cloud Contact Center
10 Tips to Boosting Agent Engagement through WFM Join Garry White and BSL’s Alex Stenton-Hibbert and Neil Draycott as they share 10 best tips for empowering and engaging agents with Calabrio WFM. Featuring real-life case studies and a live Q&A. Access the...
by Emily Miller | Dec 14, 2022 | Blog, Cloud Contact Center
Smarter Self-Service in the Contact Center: 3 Things to Know December 14th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Post-pandemic life has not slowed down the consumer desire to seek self-service options, which has put contact...
by Emily Miller | Sep 19, 2022 | Blog, Cloud Contact Center
5 Reasons Why Modernizing Your Contact Center Now is a Must Originally published September 29th, 2022 | Updated August 2025 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Delivering a seamless, secure, and scalable customer experience has...
by Emily Miller | Aug 10, 2022 | Blog, Cloud Contact Center
Managing Remote Agents in the True Cloud August 10th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Are you one of the many companies transitioning to the cloud? Then you know it’s time to modernize your workforce optimization...
by Emily Miller | May 31, 2022 | Blog, Cloud Contact Center
Wilmac’s What, How, Why Series: Customer Journey Management May 31st, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center Channel choice is a hot topic in the contact center world. Consumers want to be able to reach and interact with a...
