Securely Share Customer Interaction Data with Only the People You Intend: Views in Continuity Replay

by Grace Boesel | May 30, 2025 | Blog, Enterprise Information Archiving

Securely Share Customer Interaction Data with Only the People You Intend: Views in Continuity Replay Written by Grace McClarin, Software Engineer at Wilmac Tech Let's Get Into It! Ever get a request like this? “Hey, can you send us those call recordings from...

Unlocking Compliance and Cost Savings: A Multinational Financial Services’ Interaction Data Transformation

by Grace Boesel | May 23, 2025 | Case Study, Enterprise Information Archiving

Unlocking Compliance and Cost Savings: A Multinational Financial Services’ Interaction Data Transformation Written by Grace Boesel, Marketing Specialist at Wilmac Technologies This financial services organization faced siloed interaction data and significant...

Unlocking the Power of Transcription Ingestion & Generation with Continuity Replay

by Grace Boesel | May 20, 2025 | Blog, Enterprise Information Archiving

Unlocking the Power of Transcription Ingestion & Generation with Continuity Replay Written by Bob Pease, Vice President of Engineering at Wilmac Technologies Every customer conversation holds valuable insight, if you know how to capture it. Transcription ingestion...

Modernizing Interaction Data Retention: 4 Compliance Risks Financial Institutions Face & How to Avoid Them

by Grace Boesel | May 20, 2025 | Enterprise Information Archiving, Downloadable Resources

Modernizing Interaction Data Retention: 4 Compliance Risks Financial Institutions Face & How to Avoid Them How are leading organizations solving their financial institution interaction data? Understand the four biggest risks and their solutions. Access Your Copy...

3 Things You Don’t Know about Your CCaaS Platform’s Long-Term Cold Storage

by Lada Kozachok | Feb 21, 2025 | Enterprise Information Archiving, Downloadable Resources

3 Things You Don’t Know about Your CCaaS Platform’s Long-Term Cold Storage What long-term cold storage means for your customer interaction data, and why it might be costing you more than you think. Access Your Copy Are you aware of the hidden pitfalls of...

Simplifying & Solving TD Bank’s Data Management Challenges On-Demand

by Emily Miller | Feb 14, 2025 | Enterprise Information Archiving, Events

Simplifying & Solving TD Bank’s Data Management Challenges: Continuity Replay Roadshow Event in Toronto Gain insights into how TD Bank is simplifying and solving their data management challenges with Continuity Replay and Wilmac Technologies. Fill out the...