Customer interaction solutions that put people first
Managing communications, compliance, and customer experience is more challenging than ever. Wilmac Technologies focuses on solutions that solve your most pressing customer interaction problems. Our expertise in integrating legacy systems with contemporary technologies ensures your business can effectively and confidently overcome obstacles at every stage of its digital journey.
Our Solutions
Information Archiving & Management
When compliance, quality, and business intelligence are on the line, you can’t afford to mismanage your call recording data. But how do you ensure your data is securely captured, stored, & made actionable?
Cloud Contact Center
Are outdated systems slowing down your contact center? What if you could deliver faster, more personalized customer experiences while improving efficiency and lowering costs?
Communications Compliance
For regulated industries, non-compliance can be catastrophic. But with evolving regulations and growing volumes of data, how can you be confident that every call is archived, secured, and fully compliant?
Public Safety
When each second is critical, communication errors are unacceptable. Is your PSAP fully equipped to handle modern, cross-channel communications and ready for NG911?
Struggling with complex technology challenges? Let’s talk! >>
Solve your Business Challenges with Wilmac’s Leading Customer Interaction Technology Solutions.
Organizations grapple with fragmented communications, compliance pressures, and the overwhelming challenge of managing vast amounts of data. The reality is that outdated systems and inefficient processes hinder growth and customer satisfaction.
From advanced data management, archiving, and AI capabilities to hands-on implementation support, customer experience solutions, and expert consultancy services, Wilmac’s customer-driven cloud solutions help our customers navigate the complexities of communications center technology.
We transform legacy customer interaction systems into opportunities for innovation so you can put the technology of the future to work for your business today.
years experience with Workforce Optimization Solutions
customers across the globe
Our Mission: To deliver innovative customer-driven technology solutions that empower every person who interacts with them
At Wilmac Technologies, we believe that technology should prioritize the people it serves. We are committed to understanding your unique challenges and providing responsive, tailored support.
In our over 30 years of experience, Wilmac has constantly evolved alongside industry advancements—creating sophisticated, high-value solutions to meet customer demands and fostering strong partnerships with industry-leading vendors to deliver the most effective technologies available.
Wilmac Technologies serves contact centers, highly regulated companies (financial services, healthcare, and insurance), and public safety organizations, and extends our expertise and global reach to companies of all sizes across various industries.
People-First.
Solution-Focused.
Growth-Oriented.
Put our expertise to work for your bottom line.
About Wilmac Technologies
We’re an ambitious & committed team that’s dedicated to deeply understanding your unique challenges and providing responsive and flexible support.
Resources
Technology is always changing. We’re committed to keeping you informed and prepared for the road ahead.
Partners
We work alongside industry-leading vendors to deliver the most effective technologies available.
Featured Customers
