Unlocking 3 Billion Interactions: How a Leading North American Financial Institution Centralized Compliance and Cut Costs

by Lada Kozachok | Jun 18, 2025 | Case Study

Unlocking 3 Billion Interactions: How a Leading North American Financial Institution Centralized Compliance and Cut Costs  Written by Lada Kozachok, Marketing Specialist at Wilmac Technologies Can a bank retire legacy systems without losing access to critical data?...

How One of the Largest Public Safety Agencies in the U.S. Centralized Its Call Recording Environment

by Lada Kozachok | May 15, 2025 | Blog, Public Safety

How One of the Largest Public Safety Agencies in the U.S. Centralized Its Call Recording Environment  Written by Lada Kozachok, Marketing Specialist One of the largest and most complex statewide public safety agencies in the United States faced a major challenge:...

3 Things You Don’t Know about Your CCaaS Platform’s Long-Term Cold Storage

by Lada Kozachok | Feb 21, 2025 | Resource Library, Enterprise Information Archiving

3 Things You Don’t Know about Your CCaaS Platform’s Long-Term Cold Storage What long-term cold storage means for your customer interaction data, and why it might be costing you more than you think. Access Your Copy Are you aware of the hidden pitfalls of...

Transforming Contact Center Data Management: Compliance Made Simple On-Demand

by Lada Kozachok | Jan 24, 2025 | Webinar, Cloud Contact Center

Watch Transforming Contact Center Data Management: Compliance Made Simple On-Demand Wilmac Technologies & GTACC present Contact Center Data Management: Compliance Made Simple—a discussion on streamlining compliance, breaking data silos, and making contact center...

Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial Intelligence

by Lada Kozachok | Nov 21, 2024 | Blog, Cloud Contact Center

Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial Intelligence November 21st, 2024 Written by Lada Kozachok, Marketing Specialist In today’s healthcare landscape, technology is reshaping how organizations connect with...