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Wilmac Technologies Successfully Completes Type 1 SOC 2 Examination for Continuity Replay Cloud 

Report on Security Standards Established by The American Institute of Certified Public Accountants (AICPA) for Continuity Replay Cloud

Rochester, New York — Wilmac Technologies, a Rochester-based communications technology company, today announced that it has successfully completed a Type 1 System and Organization Controls 2 (SOC 2) examination for its data management solution, Continuity Replay Cloud, as of June 18, 2024. The examination conducted by AssurancePoint, LLC found that Wilmac Technologies achieved its service commitments and system requirements as measured by the SOC 2 criteria for Security. The examination concluded in an unqualified (clean) opinion. 

SOC 2 reports are attestation reports that examine controls at a service organization relevant to the security, availability, or processing integrity of a system (security, availability, and/or processing integrity categories) or the confidentiality or privacy of the information processed for the user entities (confidentiality or privacy categories). Our SOC 2 report provides users of our services with information regarding the design and implementation of our internal controls relevant to the selected SOC 2 criteria. The information presented has been examined by an independent CPA firm. 

This report is a major milestone for Continuity Replay Cloud, as it demonstrates our commitment to providing our customers with the confidence that their data is being handled with the utmost care. Additionally, it underscores our commitment to maintaining rigorous controls and compliance with industry best practices.

Bob Pease

Vice President of Engineering at Wilmac Technologies

The successful completion of the SOC 2 examination is an example of Wilmac Technologies’ commitment to the security of its customers’ data. Wilmac Technologies intends to continually execute and improve upon its internal controls and to provide consistent assurance to its customers via an annual SOC 2 report. 

Continuity Replay Cloud is an enterprise information archiving solution that provides a user-friendly interface for the effective management of customer interaction data that includes recorded audio, video, web chat, e-mail, and text-based communications. Continuity Replay Cloud includes the following capabilities: 

Vendor-Agnostic Compatibility

 Ingest audio and metadata from a variety of recording platforms, supporting both legacy and modern systems. 

Flexible Data Management

Users can control how their data is stored, accessed, and managed. 

Advanced Search and Replay

Browser-based interface where users can search for and replay recordings based on customizable metadata criteria. 

Secure Storage

Ensures data security with encryption at rest and customizable retention schedules for compliance management. 

Wilmac’s successful completion of the SOC 2 examination reflects the time and resources spent on the constant improvement of data security. With increased data security, the value of Continuity Replay Cloud will only increase as the organization grows.

Learn more about Continuity Replay Cloud here >>

About Wilmac Technologies

Wilmac Technologies is a premier global provider of sales, professional services, and support for the world’s most widely used Communications and Customer Experience technologies. Through its own development, partnerships, and leading vendors, Wilmac Technologies is committed to providing customized solutions for every customer, regardless of industry type or business size. Wilmac Technologies serves industries in North America including highly regulated institutions (financial services, healthcare, and insurance), Contact Centers, and Public Safety Organizations.

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Press Contact

Emily Miller
Director of Marketing
[email protected]
716-704-9722

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