Wilmac Continuity WFM:
AI-Powered PSAP Workforce Management
Wilmac Continuity WFM is the first AI-powered workforce management solution built specifically for PSAPs. It gives dispatch centers the real-time visibility, automation, and flexibility they need to maintain full coverage, reduce manual work, and stay focused on public safety.
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What’s making it harder to manage 911 coverage in real time?
Manual updates, outdated tools, and limited flexibility leave supervisors losing time, scrambling to adjust last-minute schedule changes, and struggling to keep coverage consistent.
Static Schedules Can’t Keep Pace with Real-Time Demands
You run a 24/7 operation, but:
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Callouts, shift swaps, and surges happen without warning
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Rigid schedules cause misalignment and slower response times
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Supervisors struggle to adjust coverage quickly enough
Manual Processes Drain Time and Create Errors
You rely on outdated scheduling methods, but:
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Approvals and updates get lost in emails or texts
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Supervisors waste time chasing confirmations
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Errors slip in as shifts and breaks change throughout the day
Limited Real-Time Visibility Undermines Coverage and Accountability
You need a centralized view of staffing, but:
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No real-time view of who’s on post, leading to late discovery of coverage gaps.
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Schedule changes aren’t tracked in one place, creating incomplete records.
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Last-minute adjustments take too long, weakening coverage and complicating audits.
Generic Tools Aren’t Built for Public Safety Workflows
You’re using schedulers designed for other industries, but:
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They force rigid processes that don’t match dispatch operations
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Urgent seat moves and schedule changes are slow and frustrating
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There’s no flexibility to adjust coverage when situations change in real time
AI Has Arrived, and Your PSAP Team Needs It
You’re looking to leverage AI to support your center, but:
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Legacy systems don’t support the real-time data AI needs to operate effectively
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AI insights are only as good as the data, and siloed, manual processes leave gaps
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Without integrated scheduling, AI recommendations can’t drive immediate action
What is Wilmac Continuity WFM? |
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Wilmac Continuity WFM is the first AI powered PSAP workforce management platform purpose built for public safety. Designed by PSAP leaders for PSAP leaders, it brings true public safety WFM capabilities to the dispatch environment. Unlike generic scheduling tools and manual processes, Wilmac Continuity WFM adapts to the urgency and unpredictability of daily operations. It gives supervisors real time visibility, streamlines schedule changes, and helps centers maintain consistent coverage with less manual effort in a platform built specifically for PSAP staffing needs. Key capabilities include:
Wilmac Continuity WFM helps agencies stay proactive, reduce manual work, improve coverage, and give supervisors the tools they need to support their teams. |
The AI-Powered Workforce Management Solution for PSAPs
For Supervisors
- Create and manage shifts with ease – no Excel needed
- Stay aware of who is working and where they are, even as PSTs move between desks
- Approve time-off or break requests quickly and fairly
For Employees
- Access your schedule anytime, anywhere
- Submit break requests and shift changes without chasing someone down
- Get instant updates – no more confusion or miscommunication
For Operations Leaders
- Reduce admin overhead with automated workflows
- Ensure full coverage with fewer gaps and missed handoffs
- Stay ahead of compliance with reliable, audit-ready communication records
“Our team is currently putting an inordinate amount of time into scheduling dispatchers and call-takers on spreadsheets. With Wilmac Continuity WFM, we will have the ability to cut that time down significantly while being able to forecast and plan our operations in an innovative and nimble way. The real-time view it gives us will completely change how we manage the center. We’ve truly enjoyed the process of providing input on the development of the solution.”
Greg Watts, Superintendent at Toronto Police Service
Why Choose Wilmac Continuity WFM?
Wilmac Continuity WFM replaces outdated tools with live coverage views, automated updates, and audit-ready records designed for dispatch operations.
Built for Desk-Based Teams, Not Retrofits
Unlike repurposed contact center tools, Wilmac Continuity WFM was designed from the ground up for organizations where staffing desks, not just handling calls, is the priority.
No More Spreadsheets or Silos
Manual scheduling in Excel leads to version control issues, delays, and confusion.
Wilmac Continuity WFM centralizes your scheduling, communication, and staffing workflows so everything (and everyone) is aligned in one place.
Empowers Your Employees
When employees can view schedules, request changes, and get real-time updates, they feel more informed and engaged.
Wilmac Continuity WFM empowers your team while keeping supervisors in control.
Streamlined Workflows, Less Admin
From approving break requests to monitoring shift coverage, Wilmac Continuity WFM reduces repetitive tasks and frees up time across the board.
This means that more time is spent on what matters.
Wilmac Continuity WFM for PSAPs vs. Scheduling Tools
Generic scheduling tools can assign shifts, but they don’t meet the daily demands of a PSAP.
| Feature | Wilmac Continuity Replay | Scheduling Tools |
|---|---|---|
| Built for dispatch seat coverage | ✅ | ❌ |
| Real-time post visibility | ✅ | ❌ |
| Live gap detection | ✅ | ❌ |
| Live management environment | ✅ | ❌ |
| Live shift editing | ✅ | ❌ |
| Automated rules & workflows | ✅ | ✅ |
| Reporting | ✅ | ✅ |
| Audit history | ✅ | ✅ |
| Customizable shift bidding | ✅ | ❌ |
| Forecasting | ✅ | ❌ |
| AI-powered | ✅ | ❌ |
See Wilmac Continuity WFM in Action
Get a closer look at the platform that’s changing the way desk-based teams manage scheduling, staffing, and communication.
Schedule View
Admin View
Reporting View
Ask WFM
Rotations View
