by Grace Boesel | May 30, 2025 | Blog, Enterprise Information Archiving
Why Putting Your Interaction Data in an S3 Bucket Isn’t Enough Written by Emily Miller, Director of Marketing Let's Get Into It! Generic Cloud Storage ≠ Strategy Just because your interaction data is in the cloud doesn’t mean it’s doing anything for you. If...
by Grace Boesel | May 30, 2025 | Blog, Enterprise Information Archiving
Securely Share Customer Interaction Data with Only the People You Intend: Views in Continuity Replay Written by Grace McClarin, Software Engineer at Wilmac Tech Let's Get Into It! Ever get a request like this? “Hey, can you send us those call recordings from...
by Grace Boesel | May 29, 2025 | News
Stephen McDonnell Named Finalist in the Greater Rochester Chamber’s 2025 Business Person of the Year Awards May 29th, 2025 Written by Grace Boesel, Marketing Specialist Wilmac Technologies President & CEO Featured Among Twelve Finalists in Two Categories ...
by Grace Boesel | May 23, 2025 | Case Study, Enterprise Information Archiving
Unlocking Compliance and Cost Savings: A Multinational Financial Services’ Interaction Data Transformation Written by Grace Boesel, Marketing Specialist at Wilmac Technologies This financial services organization faced siloed interaction data and significant...
by Grace Boesel | May 20, 2025 | Blog, Enterprise Information Archiving
Unlocking the Power of Transcription Ingestion & Generation with Continuity Replay Written by Bob Pease, Vice President of Engineering at Wilmac Technologies Every customer conversation holds valuable insight, if you know how to capture it. Transcription ingestion...
