Don’t Fly Blind: How We Built Dashboards in Continuity Replay to Give You Real-Time Data Visibility

by Grace Boesel | Aug 14, 2025 | Blog, Enterprise Information Archiving

Don’t Fly Blind: How We Built Dashboards in Continuity Replay to Give You Real-Time Data Visibility Written by Anthony Hartwig, Senior Software Engineer at Wilmac Tech Learn More When you’re running a data migration, especially one involving millions (or even...

Continuity Replay vs. Theta Lake: Own Your Customer Interaction Data

by Grace Boesel | Aug 5, 2025 | Blog, Enterprise Information Archiving

Continuity Replay vs. Theta Lake: Own Your Customer Interaction Data Written by Grace Boesel, Marketing Specialist at Wilmac Tech Read More  Understand the possible issues that can arise  Compare Wilmac & Theta Lake  What are the risks of inaction? The Stakes: Why...

More Interactions, Less Slow-Down: How Bulk Export Transforms Customer Interaction Data Management

by Grace Boesel | Jun 19, 2025 | Blog, Enterprise Information Archiving

More Interactions, Less Slow-Down: How Bulk Export Transforms Customer Interaction Data Management Written by Collin Giess, Software Engineer at Wilmac Tech I'm curious! Export 1k Interactions at Once? Yep, We Built That We work close enough with our customers to...

Why Putting Your Interaction Data in an S3 Bucket Isn’t Enough

by Grace Boesel | May 30, 2025 | Blog, Enterprise Information Archiving

Why Putting Your Interaction Data in an S3 Bucket Isn’t Enough Written by Emily Miller, Director of Marketing Let's Get Into It! Generic Cloud Storage ≠ Strategy Just because your interaction data is in the cloud doesn’t mean it’s doing anything for you. If...

Securely Share Customer Interaction Data with Only the People You Intend: Views in Continuity Replay

by Grace Boesel | May 30, 2025 | Blog, Enterprise Information Archiving

Securely Share Customer Interaction Data with Only the People You Intend: Views in Continuity Replay Written by Grace McClarin, Software Engineer at Wilmac Tech Let's Get Into It! Ever get a request like this? “Hey, can you send us those call recordings from...

Unlocking the Power of Transcription Ingestion & Generation with Continuity Replay

by Grace Boesel | May 20, 2025 | Blog, Enterprise Information Archiving

Unlocking the Power of Transcription Ingestion & Generation with Continuity Replay Written by Bob Pease, Vice President of Engineering at Wilmac Technologies Every customer conversation holds valuable insight, if you know how to capture it. Transcription ingestion...