Webinars
Access educational webinar content on customer experience, data management, and public safety recording best practices presented by the team at Wilmac Technologies.
Workforce Management vs Scheduling: Transforming Public Safety Staffing with Wilmac Continuity WFM
Workforce Management vs Scheduling: Transforming Public Safety Staffing with Wilmac Continuity WFMJanuary 2026Quick Preview Many public safety communications centers rely on schedules that look accurate on paper but quickly break down once real-world conditions...
Transforming Contact Center Data Management: Compliance Made Simple On-Demand
Watch Transforming Contact Center Data Management: Compliance Made Simple On-DemandWilmac Technologies & GTACC present Contact Center Data Management: Compliance Made Simple—a discussion on streamlining compliance, breaking data silos, and making contact center...
3 Scenarios You Find Yourself In: Simplifying Compliance with Customer Interaction Data
3 Scenarios You Find Yourself In: Simplifying Compliance with Customer Interaction DataOctober 2024 Video, NewsQuick Preview Are you struggling to manage customer interaction data across multiple platforms? Learn how businesses like yours have successfully...
Breaking Free from Spreadsheet Scheduling Struggles: 5 Workforce Management Challenges Solved
Breaking Free from Spreadsheet Scheduling Struggles: 5 Workforce Management Challenges Solved October 2024 Video, NewsQuick Preview Discover how Wilmac's people-centered approach to workforce management transforms scheduling from a daily struggle into a streamlined...
Know What To Expect: NICE Inform CAD Integration
Watch our Webinar on NICE Inform's CAD IntegrationWilmac Technologies present Know What To Expect: NICE Inform's CAD Integration, an informative webinar session on how integrating CAD data can transform your PSAP operations.Integrating CAD data into your recording...
AI for Breakfast On-Demand
Watch AI for Breakfast On-Demand!Wilmac Technologies & Five9 present AI for Breakfast, an interview-style discussion that was held on Thursday, February 1st at Oak Hill Country Club.How is AI being used in CX and contact center technology? Wilmac Technologies...
Maximizing your PSAP’s Potential: Leveraging Quality Assurance
Maximizing your PSAP’s Potential: Leveraging Quality AssuranceWilmac Technologies presents "Maximizing your PSAP’s Potential: Leveraging Quality Assurance," an informative webinar on effectively using a QA program in your PSAP.What are the best ways to leverage a...
Personalizing the Customer Journey: A Fireside Chat with Wilmac
Personalizing the Customer Journey: A Fireside Chat with WilmacWilmac Technologies presents "Personalizing the Customer Journey: A Fireside Chat with Wilmac," a webinar on personalizing the customer journey in the contact center.How do you create personalized customer...
NICE Inform Best Practices: Q&A Session
NICE Inform Best Practices: Q&A SessionWilmac Technologies presents "NICE Inform Best Practices: Q&A Session," an informative webinar on best practices for using the industry-leading public safety recording solution NICE Inform.How can you optimize your use of...
10 Tips to Boosting Agent Engagement through WFM
10 Tips to Boosting Agent Engagement through WFMJoin Garry White and BSL’s Alex Stenton-Hibbert and Neil Draycott as they share 10 best tips for empowering and engaging agents with Calabrio WFM. Featuring real-life case studies and a live Q&A.How can you empower...
Ask the Experts: Debunking Chatbots and Voicebots
Ask the Experts: Debunking Chatbots and VoicebotsJoin NICE CXone, Wilmac Tech, and Google Cloud as they debunk myths about AI, voicebots, and chatbots, and answer your questions on virtual agents and cloud integration in contact centers.How can AI and automation...
Gaining Control of Your Voice Data with Wilmac Tech
Gaining Control of Your Voice Data with Wilmac TechWilmac Technologies presents "Gaining Control of Your Voice Data," an informative webinar on Enterprise Information Archiving solutions.How can you gain control of your voice data? Wilmac Technologies has been the...