by Grace Boesel | May 30, 2025 | Blog
A Better Way to Securely Share Customer Interaction Data: Views in Wilmac Continuity Replay Written by Grace McClarin, Software Engineer at Wilmac Tech Let's Get Into It! Ever get a request like this? “Hey, can you send us those call recordings from [Insert...
by Grace Boesel | May 20, 2025 | Blog
Discover the Power of Transcription Ingestion & Generation with Wilmac Continuity Replay Written by Bob Pease, Vice President of Engineering at Wilmac Technologies Every customer conversation holds valuable insight, if you know how to capture it. Transcription...
by Lada Kozachok | May 15, 2025 | Blog, Public Safety
How One of the Largest Public Safety Agencies in the U.S. Centralized Its Call Recording Environment Written by Lada Kozachok, Marketing Specialist One of the largest and most complex statewide public safety agencies in the United States faced a major challenge:...
by Lada Kozachok | Feb 12, 2025 | Blog, Public Safety
Choosing the Right Digital Evidence Management System: NICE Investigate and NICE Justice February 12th, 2025 Written by Lada Kozachok, Marketing Specialist Every day, law enforcement and legal professionals handle an overwhelming amount of digital evidence—body-worn...
by Lada Kozachok | Nov 21, 2024 | Blog, Cloud Contact Center
Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial Intelligence November 21st, 2024 Written by Lada Kozachok, Marketing Specialist In today’s healthcare landscape, technology is reshaping how organizations connect with...
by Lada Kozachok | Sep 26, 2024 | Blog, Public Safety
Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout September 26th, 2024 Written by Lada Kozachok, Marketing Specialist In many communities, 911 is seen as the universal point of contact for all types of...
