by Grace Boesel | Aug 5, 2025 | Blog
Wilmac Continuity Replay vs. Theta Lake: Maximize Your Customer Interaction Data Written by Grace Boesel, Marketing Specialist at Wilmac Tech Read More Understand the possible issues that can arise Compare Wilmac & Theta Lake What are the risks of inaction? The...
by Grace Boesel | Jun 19, 2025 | Blog
More Interactions, Eliminate Slow-Down: Bulk Export Customer Interaction Data Written by Collin Giess, Software Engineer at Wilmac Tech I'm curious! Export 1k Interactions at Once? Yep, We Built That We work close enough with our customers to know that it’s...
by Grace Boesel | May 30, 2025 | Blog
Why Putting Your Interaction Data in an S3 Bucket Isn’t Enough Written by Emily Miller, Director of Marketing Let's Get Into It! Generic Cloud Storage ≠ Strategy Just because your interaction data is in the cloud doesn’t mean it’s doing anything for you. If...
by Grace Boesel | May 30, 2025 | Blog
A Better Way to Securely Share Customer Interaction Data: Views in Wilmac Continuity Replay Written by Grace McClarin, Software Engineer at Wilmac Tech Let's Get Into It! Ever get a request like this? “Hey, can you send us those call recordings from [Insert...
by Grace Boesel | May 20, 2025 | Blog
Discover the Power of Transcription Ingestion & Generation with Wilmac Continuity Replay Written by Bob Pease, Vice President of Engineering at Wilmac Technologies Every customer conversation holds valuable insight, if you know how to capture it. Transcription...
by Lada Kozachok | May 15, 2025 | Blog, Public Safety
How One of the Largest Public Safety Agencies in the U.S. Centralized Its Call Recording Environment Written by Lada Kozachok, Marketing Specialist One of the largest and most complex statewide public safety agencies in the United States faced a major challenge:...
