From the moment a public safety dispatcher answers a call, their response and subsequent actions have the ability to significantly impact lives. As the first point of contact in an emergency, these call takers are tasked with initiating the dispatch of first...
What is Next-Gen 911? Next Generation 911 (otherwise known as Next-Gen 911 or NG911) has been a hot topic around the public safety industry. Because most 911 systems were originally built using analog technologies, public safety answering points (PSAPs) across the...