10 Tips to Boosting Agent Engagement through WFM Join Garry White and BSL’s Alex Stenton-Hibbert and Neil Draycott as they share 10 best tips for empowering and engaging agents with Calabrio WFM. Featuring real-life case studies and a live Q&A. Access the...
Wilmac x Nectar: Coming Together to Provide a Future-Proof Digital Experience Platform Webinar Wilmac Technologies presents “Wilmac x Nectar: Future-Proof Digital Experience,” an informative webinar on integrating testing and recording assurance into your...
Ask the Experts: Debunking Chatbots and Voicebots Join NICE CXone, Wilmac Tech, and Google Cloud as they debunk myths about AI, voicebots, and chatbots, and answer your questions on virtual agents and cloud integration in contact centers. Access the Recording How can...
Gaining Control of Your Voice Data with Wilmac Tech Wilmac Technologies presents “Gaining Control of Your Voice Data,” an informative webinar on Enterprise Information Archiving solutions. Access the Recording How can you gain control of your voice data?...
Wilmac’s Guide to Legacy Voice Archive Management Join Wilmac’s Emily Miller and Mark Huber as they discuss Voice Archive Management – what it is, what it means, and what it can do for you. Access the Recording How can I efficiently extract and...
Engaging a Remote Workforce: 45 Tips in 45 Minutes Join Jeff Wright and Rusty Jensen on-demand for “Engaging a Remote Workforce: 45 Tips in 45 Minutes”, covering best practices for managing and motivating remote and hybrid contact centers. Access the...
