by Lada Kozachok | Jun 6, 2023 | Webinar, Public Safety
Maximizing your PSAP’s Potential: Leveraging Quality Assurance Wilmac Technologies presents “Maximizing your PSAP’s Potential: Leveraging Quality Assurance,” an informative webinar on effectively using a QA program in your PSAP. Access the Recording What...
by Emily Miller | Mar 23, 2023 | Webinar, Cloud Contact Center
Personalizing the Customer Journey: A Fireside Chat with Wilmac Wilmac Technologies presents “Personalizing the Customer Journey: A Fireside Chat with Wilmac,” a webinar on personalizing the customer journey in the contact center. Access the Recording How...
by Emily Miller | Feb 9, 2023 | Webinar, Public Safety
NICE Inform Best Practices: Q&A Session Wilmac Technologies presents “NICE Inform Best Practices: Q&A Session,” an informative webinar on best practices for using the industry-leading public safety recording solution NICE Inform. Access the...
by Lada Kozachok | Dec 21, 2022 | Webinar, Cloud Contact Center
10 Tips to Boosting Agent Engagement through WFM Join Garry White and BSL’s Alex Stenton-Hibbert and Neil Draycott as they share 10 best tips for empowering and engaging agents with Calabrio WFM. Featuring real-life case studies and a live Q&A. Access the...
by Emily Miller | Dec 16, 2021 | Webinar, Cloud Contact Center
Ask the Experts: Debunking Chatbots and Voicebots Join NICE CXone, Wilmac Tech, and Google Cloud as they debunk myths about AI, voicebots, and chatbots, and answer your questions on virtual agents and cloud integration in contact centers. Access the Recording How can...
by Lada Kozachok | Dec 15, 2021 | Webinar, Enterprise Information Archiving
Gaining Control of Your Voice Data with Wilmac Tech Wilmac Technologies presents “Gaining Control of Your Voice Data,” an informative webinar on Enterprise Information Archiving solutions. Access the Recording How can you gain control of your voice data?...
