Wilmac Technologies Named a Best Company to Work for in New York for the Second Consecutive Year
February 24, 2025
Written by Emily Miller, Director of Marketing
Honored for Its People-First Culture, Strategic Growth, and Commitment to Innovation
Rochester, New York: Wilmac Technologies, a leader in customer interaction technology solutions that put people first, has been recognized as one of the 2025 Best Companies to Work for in New York. This marks the second consecutive year Wilmac has received this honor, reflecting its people-first culture and commitment to innovation in customer interaction technology.
The Best Companies to Work for in New York award is a research-driven program that evaluates workplace policies, practices, and benefits, along with anonymous employee feedback. This recognition reinforces Wilmac’s purpose of building a leading technology business that enriches every person we interact with – from our customers and partners to our employees.
“This recognition belongs to our entire team,” said Stephen McDonnell Jr., President & CEO of Wilmac Technologies. “Our business is evolving quickly, and it’s because of our people—our success stems from hiring and empowering the best talent, equipping them with the right tools, and creating a culture of growth, innovation, and collaboration.”
Wilmac Technologies continues to grow at a rapid pace, driven by strategic investments in both its Contact Center practice group and Continuity Portfolio within the Wilmac Cloud.
Wilmac has found its specialty in the Contact Center as a Service (CCaaS) market supporting 50-500 agent contact centers in banking, financial services, healthcare, and insurance, with a focus on the Northeastern U.S. Unlike direct vendors that prioritize speed over alignment, Wilmac ensures seamless implementations, high-touch post-launch support, and a clear roadmap for long-term success, beyond selling Gartner Magic Quadrant solutions.
Following the success of Wilmac’s data management solution Continuity Replay, their product team is actively developing new solutions to enhance customer interaction data capture, management, archiving, and analysis within the Wilmac Cloud. These new offerings will provide organizations with more powerful, integrated ways to capture, store, and analyze customer interactions in a compliant and scalable environment.
“We’re not slowing down,” McDonnell added. “The future of customer interaction is in the cloud, and Wilmac is leading the way in helping businesses transition with clarity and confidence. Our success is built on investing in the right people, delivering the right solutions, and ensuring that both Wilmac and our customers stay ahead of the curve.”
Wilmac Technologies will be honored at the Best Companies to Work for in New York awards ceremony on April 10, 2025, in Albany, NY. A full list of winners is available on rbj.net.
About Wilmac Technologies
Wilmac Technologies delivers customer interaction solutions that put people first. Wilmac serves communications centers across financial services, banking, healthcare, insurance, utilities, and public safety to simplify compliance, centralize data, and create seamless customer experiences. Backed by in-house development, strategic partnerships, and a dedicated support team, Wilmac delivers tailored solutions and hands-on support to meet your unique compliance, customer experience, and technology transition challenges. With expertise in Cloud Contact Center, Communications Compliance, and Enterprise Information Archiving solutions, Wilmac empowers its customers to take control of their customer interaction technology, ensuring efficiency, compliance, and exceptional customer experiences.
About the New York State Council of the Society for Human Resource Management
The New York State Council of the Society for Human Resource Management promotes the education/professional development of members in New York State through support of SHRM services. The organization also creates value for and serves the interests of SHRM members and promotes the progress and presence of SHRM to the human resources community in New York State through programs, conferences and other activities. For more information, visit nys.shrm.org.
About Best Companies Group
Since 2004, Best Companies Group has been dedicated to identifying and celebrating top workplaces. With expertise in employee engagement, they’ve helped over 10,000 organizations enhance the employee experience, boosting engagement, productivity, innovation and retention. A leader in engagement insights, Best Companies Group ranks thousands of companies annually using rigorous, research-based methodology. Their services include Ph.D.-designed engagement surveys, actionable insights, exclusive benchmarks and accessible consulting. Learn more at bestcompaniesgroup.com.
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About Rochester Business Journal
Rochester Business Journal has served as the leading source of business news and information in Rochester, N.Y., for 38 years. In addition to its website, RBJ.net, and weekly print publication, Rochester Business Journal publishes more than 25 special products a year including Book of Lists, Explore Greater Rochester, RBJ 75 and Power Lists. Rochester Business Journal also hosts 12 annual events to recognize excellence and provide leadership opportunities. Those events include Forty Under 40, Icon Honors, Women of Excellence and Reader Rankings. In addition, Rochester Business Journal facilitates virtual panel discussions bringing local experts from the business community together to discuss current topics and trends. Its Digital Marketing Solutions helps customers with social media, search engine marketing and optimization, retargeting, email marketing and more. Rochester Business Journal and its sister publication, The Daily Record, which covers law and real estate in Western New York, are part of BridgeTower Media, the authoritative voice for insights and marketing solutions across 40+ brands in five key sectors across the United States.
