Customer Interaction Solutions
Wilmac helps forward-thinking organizations take control of their data, operations, and compliance strategy through cloud-first solutions tailored to your environment, not someone else’s.
Control
Take ownership of your interaction data, compliance posture, and operations—on your terms, not your vendors’.
Modernize
Move away from legacy systems and outdated workflows with flexible, cloud-first solutions tailored to your needs.
Ensure Continuity
Maintain business resilience, visibility, and compliance—no matter how your systems evolve.
Get your interaction strategy right, the first time. Let’s Talk! >>
Comprehensive Customer Interaction Solutions, powered by AI
Wilmac was built around one principle: customer interaction technology must prioritize the people it serves.
We create solutions by listening to the challenges our customers face, then delivering technology that gives them the clarity, continuity, and control they need to lead.
With four strategic practice groups, we bring unmatched expertise and flexibility to help your contact center, trading floor, and 911 dispatch center navigate system transitions, modernize operations, and meet rising compliance demands.
Wilmac’s Products: The Continuity Suite
Take back control of your interaction data and operations.
The Continuity Suite is our cloud-native platform built to help you centralize, automate, and leverage interaction data, whether you’re managing legacy systems, modern platforms, or both.
Continuity Replay
A Vendor-Neutral Compliance Archive
Continuity Capture
Microsoft Teams & Zoom Recording
Continuity Automated
Archive Integration & Data Automation
Continuity WFM
Real-Time Workforce Management
Cloud Contact Center Solutions
Cloud-first customer experience—without the compromise.
Wilmac partners with midsize contact centers in regulated industries like financial services, banking, healthcare, and insurance to guide successful cloud transitions—from platform selection to full optimization.
We bring the experience, vendor relationships, and operational knowledge needed to design solutions that align with your people, workflows, and long-term goals.
While vendors often prioritize their largest accounts, Wilmac delivers personalized support, ensuring your solution is configured for your business—not the market average.
Key Solutions:
Platform Expertise:
NiCE CXone MPower
Five9
Communications Compliance Solutions
Capture every interaction. Comply with confidence.
Wilmac helps regulated organizations meet strict communications recording requirements with secure, scalable solutions for voice, video, and chat—across platforms like Microsoft Teams, Zoom, turrets, and traditional telephony.
From capture to archiving to monitoring, we support compliance programs across the full lifecycle—so you can reduce risk, pass audits, and operate with confidence.
Key Solutions:
Platform Expertise:
NiCE NTR-X
Verint Financial Compliance (VFC)
Public Safety Solutions
Purpose-built for the demands of 24/7 emergency response.
Wilmac supports PSAPs and emergency communications centers with technology that improves response readiness, ensures compliance, and streamlines day-to-day operations. Our solutions are designed for the realities of live environments—where every second, shift, and system matters.
Whether you’re modernizing recording infrastructure or managing a high-volume dispatch team, we deliver tools that enhance performance, reduce risk, and support your mission.
Key Solutions:
Platform Expertise:
NiCE Inform
The tech is complex, but your next step shouldn’t be. Let’s Talk! >>
Why Wilmac Technologies?
Customer interactions solutions that put people first.
Empowering People in Technology Transitions
Technology transitions are never just about the systems—they’re about the people. At Wilmac, we know that a successful shift from on-premise to cloud or cloud to cloud solutions requires careful attention to the employees who will use these tools every day. That’s why we emphasize comprehensive, hands-on support and training that goes beyond simple implementation. Whether you’re moving from a legacy system or adopting new cloud-based solutions, we ensure your team feels confident, supported, and ready to excel.
From your IT teams to frontline employees, Wilmac provides the necessary training and change management strategies to minimize disruption and foster buy-in. This approach not only maintains productivity but also boosts employee retention by reducing the anxiety that often accompanies technology changes.
Innovation Driven by Customer Needs
Wilmac thrives on understanding our customers’ evolving challenges and building solutions that directly respond to them. Our Continuity Replay solution, for instance, was developed specifically to address a gap identified by our customers, enabling seamless access to call recordings for enhanced data management. This is just one example of how Wilmac’s approach to innovation is driven by real-world needs rather than theoretical solutions.
By listening to our clients and proactively adapting our offerings, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.