Watch Digital Health in The Contact Center: An Opportunity to Advance Health Equity On-Demand!
Wilmac Technologies & Five9 present Digital Health in The Contact Center, an insightful discussion on the role of contact center technology in advancing health equity.
How is AI in contact centers helping to improve health equity and support underserved communities?
Wilmac Technologies, in collaboration with industry leader Five9, hosted a complimentary panel discussion on the transformative role of artificial intelligence in contact centers and its impact on advancing health equity.
The discussion featured insights from an expert panel, including Dr. Thomas Green of Anthony L. Jordan Health Corporation, Dr. Lonie Haynes of Rochester Regional Health, Roni Jamesmeyer from Five9, and our own Christina Cavaleri. Together, they tackled pressing questions such as:
- Steps organizations are taking to prioritize health equity.
- Key challenges in addressing patient care disparities and actionable solutions.
- How contact centers leverage AI to improve patient care.
- Strategies to elevate patient experience and health equity through data.
- The government’s role in fostering health equity through technological support.
- Balancing patient experience with operational efficiency.
- How healthcare leaders can drive tech adoption to enhance care.
Complete the form to access the recording.
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