Take Control of Your Interaction Data
from Five9
Using Five9 with regulatory or long-term retention requirements? Your customer interaction data could be at risk. Five9 is a powerful contact center platform, but it is not designed to be your long-term compliance archive. Wilmac can put you in full control of your voice data with a true book of record.
Why Native Five9 Storage Isn’t Enough
Limited Search and Retrieval
Once data ages out or is purged, Five9’s own search and export tools can no longer find it.
Even before that point, native exports are constrained and not built for deep, multi-year historical analysis.
Compliance and Audit Risk
Without a true golden data source, you risk scrambling to assemble evidence during audits, investigations, or legal proceedings, putting your organization at financial and reputational risk.
Short Retention Windows
Five9 stores data for days or months, not years: audio recordings (30 days), call logs (60), email and chat (60), and contact data (120 days after contract end).
How Wilmac Helps
Wilmac Continuity Replay is a single, authoritative system where voice and interaction data stays secure, immutable, and instantly searchable for as long as regulations or business needs require.
It closes the compliance gaps that Five9’s storage and QM tools cannot, allowing you to:
- Retain audio, transcripts, and metadata well beyond Five9 limits
- Consolidate legacy and new Five9 recordings in one audit-ready archive
- Locate records instantly without UI constraints or manual exports
- Meet SEC, FINRA, HIPAA, or MiFID II requirements with regulation-grade reporting
With Wilmac Continuity Replay, you are free from Five9’s retention windows and gain a permanent golden source of truth for your voice data.
What Happens to Your Five9 Data?
Whether you have moved from Five9 to another CCaaS platform or are still running on Five9, your data stays fully under your control.
Wilmac Continuity Replay, an official ISV partner with Five9, sits above the native environment and stores recordings, transcripts, and metadata in your preferred location such as private cloud, object store, or on-premises. It automates offload before Five9’s 30-day purge or other limits expire.
The result is one platform, one pane of glass, and complete confidence in compliance.