Compliance Recording & Assurance
Minimize compliance risk by ensuring every endpoint is recording — and detecting any unrecorded calls in real time.
Communications Compliance
NiCE NTR-X
Reduce compliance risk and simplify communication with a fully integrated, cloud-ready omnichannel compliance recording and assurance solution — delivered by a trusted 30+ year NiCE partner.
The Challenge
Are you struggling with these interaction-data capture challenges?
Compliance Risks
You need real-time recording reconciliation to check for missing or partially recorded communications across every channel your regulated employees use.
Manual Processes
You need a solution to automate the work around compliance assurance, reporting, and responding to regulatory requests — so audits stop consuming compliance-team weeks.
Remote Workforce Struggle
Your traders are distributed, but you still need to record every communication modality — voice, video, chat, mobile — no matter where they're located.
Faulty Data Access
Regulations require you to access your voice data with flexible API integrations, so downstream analytics, surveillance, and AI tools can actually work with what you have.
The Solution
Secure compliance assurance, backed by a 30+ year NiCE partnership.
NiCE NTR-X is a cloud-ready compliance recording and assurance platform purpose-built for financial institutions and regulated industries. It captures every regulated communication — voice, video, chat, mobile — and reconciles those recordings against expected activity in real time, so gaps get caught before regulators do.
As one of the longest-standing NiCE partners in North America, Wilmac brings the implementation, integration, and post-go-live expertise that NTR-X deployments actually need. We handle the platform work so your compliance team can focus on the obligations that matter.
Capabilities
What NTR-X unlocks for compliance teams.
Zoom Recording
Record and archive all regulated employee voice communications for Zoom Meetings and Zoom Phone.
Microsoft Teams Recording
Capture, record, analyze, and verify all Microsoft Teams communications in one centralized interface.
WhatsApp & WeChat Call Recording
Record and archive all regulated communications on widely-used platforms like WhatsApp and WeChat for complete compliance.
Mobile Phone Recording
Securely monitor and capture mobile phones and electronic communications to stay compliant with trading regulations like MiFID II.
Trader Voice Transcription
Simplify complex investigations by automating transcription of large volumes of trader calls.
White-Glove Implementation Support
Our 30+ year NiCE partnership means dedicated coordination and support — you don't have to worry about a thing.
US-Based Support
No calling into a contact center for support. Our dedicated team of US-based experts respond quickly, making your call a high priority.
Three Pillars
Record. Assure. Scale.
Record
Capture every regulated communication across traditional, unified, and mobile channels — including voice, video, chat, and screen — with the fidelity regulators expect and the reliability compliance teams depend on.
NTR-X supports the platforms your traders actually use today, and the platforms your organization is likely to add tomorrow — so your recording strategy stays current without a full re-architecture every time your comms stack shifts.
Every Channel Covered
- Voice, video, and turret recording
- Microsoft Teams & Zoom capture
- WhatsApp & WeChat
- Mobile phone recording
- Trader voice transcription
- Screen capture & collaboration channels
Assure
Verify that every regulated employee, every device, and every channel is actively recording — in real time. NTR-X reconciles expected activity against actual captured recordings and surfaces the gaps immediately, so compliance teams know before regulators do.
This is where NTR-X earns its keep. Recording capture is table stakes; the assurance layer is what turns capture into an audit-ready compliance program.
Built-In Assurance
- Real-time recording reconciliation
- Automated gap detection & alerts
- Regulatory reporting workflows
- Tamper-proof audit trails
- Case management & investigation support
Scale
Easily add or remove modules based on the specific needs of your organization. NTR-X is modular by design — start with the channels and capabilities you need today, layer in more as your regulated footprint grows.
This modularity keeps your compliance stack focused. You're not paying for capabilities you don't need, and you're not locked into a monolithic platform when new regulations or trading modalities emerge.
Modular by Design
- Add or remove channels on demand
- Cloud-ready deployment
- Flexible API integrations
- Grows with your regulated footprint
- No monolithic vendor lock-in
NTR-X captures the recordings; Wilmac Continuity Replay archives, searches, and unlocks them for AI and audit workflows. Explore Wilmac Continuity Replay →
Industries Served
Where Wilmac Technologies specializes.
Banking & Investment Firms
Meet SEC, FINRA, Dodd-Frank, MiFID II, and MAR requirements with real-time recording assurance across every regulated channel your traders touch.
Financial Services
Instant access to client interactions across voice, email, and chat — so SEC and FINRA compliance stays a program, not a fire drill.
Insurance
Capture and reconcile policyholder communications, claims calls, and adjuster interactions to meet NAIC and state-mandated retention requirements.
Heavily Regulated Enterprises
Any organization with recording obligations and a distributed workforce — energy trading desks, healthcare billing, government contractors — benefits from NTR-X's assurance-first architecture.
Ready to Modernize?
A compliance strategy that scales with your business.
NiCE NTR-X means your compliance recording stops being a fire drill and starts being a program. Talk to our team about what a modern, assurance-first strategy looks like for your trading floor.