Explore the Continuity Replay Platform
Continuity Replay is purpose-built for organizations that need full control over their customer interaction data. Whether you’re migrating off legacy systems, integrating cloud platforms, or managing long-term compliance.
Are you a financial institution struggling to access your data?
Read our new white paper! >>
Connect & Consolidate Your Data
Bring all your customer interaction data, past and present, into one secure platform.
CCaaS Connectors, Legacy Extraction, & Extraction Dashboard
- Extract legacy recordings from platforms like Cisco, Avaya, and NICE
- Regularly ingest from CCaaS platforms like Amazon Connect, Zoom, NICE CXone, Genesys Cloud, and Five9
- Track ingestion progress and source status with a real-time dashboard
Search, Replay, & Understand Your Interactions
Get fast, intuitive access to the exact interactions you need.
Search & Replay, Transcoding, Transcription, & Interactions Dashboard
- Use advanced search tools to filter by date, user, modality, or metadata
- Replay recordings instantly, regardless of file type, with built-in transcoding
- View transcriptions side-by-side with voice recordings for greater insight
- Use the interactions dashboard to quickly surface and organize what matters
Control Access & Protect Sensitive Data
Ensure the right people have access. No more, no less.
SSO, User Management/RBAC, External Share (Views), & Encryption
- Enable secure login with SSO (Okta, Azure AD, etc.)
- Assign user roles and permissions with role-based access control (RBAC)
- Share specific interactions internally and externally using permissioned Views
- Protect data end-to-end with encryption and customer-managed keys
Stay Compliant with Built-In Governance Tools
Manually managing retention? Risking accidental deletions or audit gaps?
Legal Hold, Retention Purge, & Retention Management
- Set custom retention periods by file type, team, or regulation
- Apply legal holds instantly to preserve critical data
- Automate purges based on custom retention rules to reduce risk
Deploy with Flexibility & Integrate with Ease
Adapt Continuity Replay to your environment without vendor lock-in or complex rework.
API Architecture, Third-Party Integrations, Bring Your Own Storage
- Connect to third-party tools like analytics, transcription engines, and reporting platforms with open APIs
- Integrate with both legacy and cloud systems through a flexible, modular architecture
- Bring your own storage to control where and how your interaction data is retained
Interested in how this could work at your organization? Schedule a demo >>
Built for Regulated Industries
Continuity Replay was designed for organizations that can’t afford to get data retention wrong.
Meet industry-specific requirements for HIPAA, FINRA, SEC, GDPR, NAIC, FERC, and more
Retain and access interactions across voice, email, chat, and video on demand
The feature roadmap is shaped by real customer needs, for real compliance challenges
Banking
You need a secure, compliant solution to store and retrieve call recordings, customer communications, and transaction data for audits, fraud investigations, and regulatory requirements like Dodd-Frank and SOX.
Financial Services
You need instant access to client interactions across voice, email, and chat to ensure SEC and FINRA compliance while reducing costly long-term data storage fees.
Insurance
You need a centralized archive for policyholder calls, claims documentation, and underwriting records to meet NAIC and state-mandated retention requirements.
Healthcare
You need a secure, HIPAA-compliant archive for patient interactions, telehealth communications, and provider calls to streamline compliance and improve operational efficiency.
Energy & Utilities
You need a cost-effective way to manage and retain customer interactions for compliance with FERC, NERC, and state utility commissions, while preparing for audits and disputes.
Designed for Compliance. Built for Scale. See it live >>
From ingestion to search to secure access, Continuity Replay gives you everything you need to take control of your customer interaction data.