Blog
All of the curated content the Wilmac Technologies team has put together to help you navigate the tech landscape.
Discover the Power of Transcription Ingestion & Generation with Wilmac Continuity Replay
Discover the Power of Transcription Ingestion & Generation with Wilmac Continuity ReplayWritten by Bob Pease, Vice President of Engineering at Wilmac Technologies Every customer conversation holds valuable insight, if you know how to capture it. Transcription...
How One of the Largest Public Safety Agencies in the U.S. Centralized Its Call Recording Environment
How One of the Largest Public Safety Agencies in the U.S. Centralized Its Call Recording Environment Written by Lada Kozachok, Marketing SpecialistOne of the largest and most complex statewide public safety agencies in the United States faced a major challenge:...
Choosing the Right Digital Evidence Management System: NICE Investigate and NICE Justice
Choosing the Right Digital Evidence Management System: NICE Investigate and NICE Justice February 12th, 2025 Written by Lada Kozachok, Marketing SpecialistEvery day, law enforcement and legal professionals handle an overwhelming amount of digital evidence—body-worn...
Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial Intelligence
Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial IntelligenceNovember 21st, 2024 Written by Lada Kozachok, Marketing SpecialistIn today’s healthcare landscape, technology is reshaping how organizations connect with...
Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout
Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout September 26th, 2024 Written by Lada Kozachok, Marketing SpecialistIn many communities, 911 is seen as the universal point of contact for all types of...
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time SupportSeptember 4th, 2024 Written by Lada Kozachok, Marketing SpecialistIn today's sophisticated, customer-focused environment, contact center agents face the challenge of resolving complex...
Why Wilmac: Innovation and Collaboration Through our Partner Program
Why Wilmac: Innovation and Collaboration Through Our Partner ProgramAugust 15th, 2024 Written by Grace BoeselAs business and technology evolve, one consistency stands out: partnerships. Wilmac's Partner Evolution: Valued-Added Reseller and Software VendorAt Wilmac...
Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni Engagement
Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni EngagementMay 30th, 2024 Written by Lada Kozachok, Marketing SpecialistIn today's fast-changing higher education scene where engaging students and making...
Unveiling the Versatility of Microsoft Teams Compliance Recording Across Various Industries
Unveiling the Versatility of Microsoft Teams Compliance Recording Across Various IndustriesMarch 11th, 2024 Written by Lada Kozachok, Marketing Specialist Blog, Communications ComplianceIn today's fast-paced business landscape, effective communication is the...
How CAD Integration Can Benefit Your PSAP
How CAD Integration Can Benefit Your PSAPFebruary 27th, 2024 Written by Lada Kozachok, Marketing Specialist Blog, Public SafetyIn the dynamic realm of public safety, every second counts. From the moment an emergency call is placed to the dispatch of responders,...
Healthcare Spotlight: Data Archiving for Compliance with Retention Periods
Healthcare Spotlight: Data Archiving for Compliance with Retention PeriodsFebruary 22nd, 2022 Written by Emily Miller, Director of Marketing Blog, Enterprise Information ArchivingRetaining records are no stranger to healthcare payers and providers, who are subject to...
Insurance Spotlight: Data Management & Archiving for Compliance
Insurance Spotlight: Data Management & Archiving for ComplianceJanuary 29th, 2024 Written by Garry White, Enterprise Information Archiving Sales Director Blog, Enterprise Information ArchivingHow do you guarantee compliance as an insurance organization managing...