Blog
All of the curated content the Wilmac Technologies team has put together to help you navigate the tech landscape.
Three Challenges to Managing Remote Contact Center Agents
Three Challenges to Managing Remote Contact Center Agents September 13th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact CenterAs we all navigate the uncertainties of COVID-19, a question in our line of business continues to arise: How do we...
Next Generation 911: The Future of the PSAP
Next Generation 911: The Future of the PSAP September 7th, 2021 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyWhat is Next-Gen 911? Next Generation 911 (otherwise known as Next-Gen 911 or NG911) has been a hot topic around the public...
The Top 3 Reasons You Should Work with a Third-Party Service Provider
The Top 3 Reasons You Should Work with a Third-Party Service Provider September 2nd, 2021 Written by Christina Cavaleri, Director of Operations Blog, ServicesA Call Recording solution is an important investment for your company, whether it be used for quality...
What is Proactive Compliance?
What is Proactive Compliance? August 24th, 2021 Written by Emily Miller, Director of Marketing Blog, Communications ComplianceWith the continuous introduction of new regulations in the financial space comes the increasing struggle of financial organizations to...