Blog
All of the curated content the Wilmac Technologies team has put together to help you navigate the tech landscape.
Call Recording Retention and Retrieval: What You Need to Know
Call Recording Retention and Retrieval: What You Need to KnowJune 16th, 2023 | Last Updated June 12th, 2025 Written by Garry White, Enterprise Information Archiving Sales Director Blog, Enterprise Information ArchivingYour organization’s ability to meet call recording...
Transforming Public Safety: How Quality Assurance Drives Positive Change in PSAPs
Transforming Public Safety: How Quality Assurance Drives Positive Change in PSAPsMay 22nd, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyQuality assurance (QA), otherwise known as Quality Improvement (QI), is a methodology used in...
From Data to Delight: Leveraging Business Intelligence for Improved CX
From Data to Delight: Leveraging Business Intelligence for Improved CXApril 26th, 2023 Written by Emily Miller, Director of Marketing Blog, Cloud Contact CenterAs companies look to differentiate themselves from the competition, customer experience has become a...
What is Enterprise Information Archiving and Why Does it Matter?
What is Enterprise Information Archiving and Why Does it Matter?April 12th, 2023 Written by Charlie Snedden, Sales Engineer Blog, Enterprise Information ArchivingEnterprise Information Archiving: we’ve mentioned it before. Our Continuity Replay solution falls into...
Ontario NG911 Funding: What You Need to Know
Ontario NG911 Funding: What You Need to KnowMarch 29th, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyAs Ontario enters the second year of NG911 funding (out of a 3-year plan), it is important to be able to take advantage of what is...
Why Personalization is Key to Delivering an Exceptional Customer Journey
Why Personalization is Key to Delivering an Exceptional Customer JourneyMarch 6th, 2023 Written by Charlie Snedden, Sales Engineer Blog, Cloud Contact CenterA customer journey refers to the series of interactions and touchpoints that a customer has throughout their...
Why Unified Communications Recording is a Must-Have for Your Organization
Why Unified Communications Recording is a Must-Have for Your OrganizationFebruary 15th, 2023 Written by John Joyce, Global Head of Communications Compliance Blog, Communications ComplianceUnified communications recording refers to the process of capturing and storing...
3 Key NICE Inform Tools You Need to Know
3 Key NICE Inform Tools You Need to KnowJanuary 17th, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyNICE Inform is an industry-leading public safety platform that allows for the end user to understand what happened during an incident,...
WhatsApp Recording and Archiving: How to Capture & Retain Your Communications
WhatsApp Recording and Archiving: How to Capture & Retain Your Communications January 10th, 2023 Written by John Joyce, Global Head of Communications Compliance Blog, Communications ComplianceWhatsApp is a common mode of communication due to its simplicity and...
Smarter Self-Service in the Contact Center: 3 Things to Know
Smarter Self-Service in the Contact Center: 3 Things to Know December 14th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact CenterPost-pandemic life has not slowed down the consumer desire to seek self-service options, which has put contact...
What is Resiliency & Redundancy?
What is Resiliency & Redundancy? December 6th, 2022 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyResilient and redundant recording in communications ensures the uninterrupted flow of information. Resiliency is the ability of systems...
Understanding What Compliant Microsoft Teams Recording Requires in Financial Services
Understanding What Compliant Microsoft Teams Recording Requires in Financial Services Originally Published November 9th, 2022 | Updated August 12th, 2025 Written by Lada Kozachok, Marketing Specialist Blog, Communications ComplianceThe shift to remote work during the...