Blog
All of the curated content the Wilmac Technologies team has put together to help you navigate the tech landscape.
3 Key NICE Inform Tools You Need to Know
3 Key NICE Inform Tools You Need to KnowJanuary 17th, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyNICE Inform is an industry-leading public safety platform that allows for the end user to understand what happened during an incident,...
WhatsApp Recording and Archiving: How to Capture & Retain Your Communications
WhatsApp Recording and Archiving: How to Capture & Retain Your Communications January 10th, 2023 Written by John Joyce, Global Head of Communications Compliance Blog, Communications ComplianceWhatsApp is a common mode of communication due to its simplicity and...
Smarter Self-Service in the Contact Center: 3 Things to Know
Smarter Self-Service in the Contact Center: 3 Things to Know December 14th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact CenterPost-pandemic life has not slowed down the consumer desire to seek self-service options, which has put contact...
What is Resiliency & Redundancy?
What is Resiliency & Redundancy? December 6th, 2022 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyResilient and redundant recording in communications ensures the uninterrupted flow of information. Resiliency is the ability of systems...
Understanding What Compliant Microsoft Teams Recording Requires in Financial Services
Understanding What Compliant Microsoft Teams Recording Requires in Financial Services Originally Published November 9th, 2022 | Updated August 12th, 2025 Written by Lada Kozachok, Marketing Specialist Blog, Communications ComplianceThe shift to remote work during the...
How Legacy Call Data Can Power Your CCaaS and AI Roadmap
How Legacy Call Data Can Power Your CCaaS and AI Roadmap October 25th, 2022 | Refreshed on July 28th, 2025 Written by Garry White, Enterprise Information Archiving Sales Director Blog, Enterprise Information ArchivingAs more organizations adopt CCaaS platforms like...
3 Benefits to Integrating RapidSOS with a NICE Recording Solution
3 Benefits to Integrating RapidSOS with a NICE Recording Solution October 10th, 2022 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyThe advancement of technology has transformed our world, but our emergency response system lags behind. Over...
Energy & Utilities: An Industry with Dynamic Recording Needs
Energy & Utilities: An Industry with Dynamic Recording Needs October 4th, 2022 Written by John Joyce, Global Head of Communications Compliance Blog, Enterprise Information ArchivingEveryone has an energy & utilities provider that plays a part in helping them...
Wilmac’s What, How, Why Series: Continuity Automated
Wilmac's What, How, Why Series: Continuity AutomatedSeptember 28th, 2022 | Last Updated August 12th, 2025 Written by Emily Miller, Director of MarketingAt Wilmac, we believe customer interaction technology must put people first. That belief powers everything we do,...
5 Reasons Why Modernizing Your Contact Center Now is a Must
5 Reasons Why Modernizing Your Contact Center Now is a Must Originally published September 29th, 2022 | Updated August 2025 Written by Emily Miller, Director of Marketing Blog, Cloud Contact CenterDelivering a seamless, secure, and scalable customer experience has...
Wilmac’s What, How, Why Series: Next Generation 911
Wilmac's What, How, Why Series: Next Generation 911 August 29th, 2022 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyNext-Generation 911. NG911. Next-Gen 911. All buzzwords that have been floating around the public safety sector for...
Managing Remote Agents in the True Cloud
Managing Remote Agents in the True Cloud August 10th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact CenterAre you one of the many companies transitioning to the cloud? Then you know it’s time to modernize your workforce optimization...