Microsoft Teams Recording has become a critical component of compliance in organizations because of the increased adoption of the platform due to the pandemic. From video and chat to screen sharing and A/B calling, all Microsoft Teams interactions are required to be recorded and retained per regulations like MiFID II, HIPAA, Dodd-Frank, and FDCPA put into practice by bodies like the SEC, FCA, ESMA, MAS and more.
The widespread adoption of Teams brought about the challenge that organizations in regulated industries had to figure out how to capture, store, retain, and produce these recordings. If your organization or industry is required to record customer conversations and electronic communications, it is crucial to ensure your Microsoft Teams recordings are legal.
This blog post will cover what Microsoft Teams is and what the recording of it entails, along with key points on how you can efficiently manage it to maintain compliance.
What is Microsoft Teams?
Microsoft Teams is a communication application commonly used by organizations for business continuity purposes in an age where people still must be able to collaborate when working in different locations. It offers multiple channels of communication, including chat, video, and voice, all on one unified platform.
What makes Microsoft Teams so popular is its ability to facilitate better communication among employees. Through the mobile app on a cell phone to accessing it on any computer, Microsoft Teams offers several means of communication in one central spot. This has led to the widespread adoption of the tool, especially in organizations and industries that are subject to regulations and retention periods.
What is Microsoft Teams Recording?
Wherever the workforce is located, they still must remain compliant with regulations and corporate policies that require you to record, store, and monitor all regulated transactions and interactions, including on Microsoft Teams.
Microsoft Teams Recording is a solution offered by Wilmac that helps businesses centrally capture, retain, analyze, and retrieve all communications from Teams calling and meeting scenarios – including voice calling, chat, online meetings, screen sharing, and more. The native integration with Microsoft Teams allows businesses to leverage the latest digital collaboration channels while remaining compliant with evolving regulations. The solution allows organizations to centrally record, store, and make the data easily retrievable for records retention, reconciliation, trade reconstruction, business intelligence, and compliance evidencing.
How can I maintain compliance with recording Microsoft Teams?
The compliance functionality of a Microsoft Teams Recording solution must be carefully considered when dealing with the potential hefty fines associated with non-compliance. There are several aspects of Wilmac’s solution that ensure compliance:
1. Capturing the entire communication
The several communication modalities available through Microsoft Teams include meetings, voice calls, video sessions, screen sharing, chat, and notes. In regulated organizations and industries, all these modalities must be recorded for both internal and external communication. With that, Wilmac’s Microsoft Teams Recording solution can be integrated into existing customer infrastructures as well, meaning there is no need to worry about storing all other communications (PBX, WhatsApp, etc.) in separate environments.
2. Full administrative control
Administration is given full control of the Microsoft Teams Recording solution with Wilmac. Recording can be programmed to be done automatically or on-demand, and recording rules by user, group, media, or direction can be set. Access can be configured, along with playback rights and the approval process.
3. Turning the recordings into insights
Wilmac Microsoft Teams Recording offers an analytical tool. The user can generate informative reports, including information on usage, compliance, data logs, and many more. Recordings can also be imported and exported to third-party tools for further use.
4. Secure architecture
Hosted in the customer’s cloud or Wilmac’s cloud, MS Teams Recording is done in a highly secured, redundant architecture. The customer can choose a subscription-based option for storage, where tenant-specific encryption ensures complete security of all Microsoft Team recordings.
These four functions allow you to meet standards such as GDPR, Dodd-Frank, MiFID II, HIPAA, PCI-DSS, FedRAMP, Finma, FIDLEG, Finag, SOX, and the list goes on.
Why do I need Wilmac to be my Microsoft Teams Recording partner?
Microsoft Teams Recording makes up a critical aspect of compliance recording in regulated organizations and industries. Wilmac has specialized in compliance recording for 30 years and has developed the people and processes to effectively map solutions like Microsoft Teams Recording to the unique needs of your business. Dedicated sales and services teams work to understand what you need to get out of the solution, and then tailor it to help you fulfill those goals.
At Wilmac, Microsoft Teams Recording is offered as a cloud, hybrid, or hosted solution and will automatically capture all communication features available in Microsoft Teams. Wilmac’s goal is to make recording easier for you, especially in a high-stakes situation where large sums of money and public perception are on the line if an organization is investigated and found in non-compliance.
Contact Wilmac to understand your options for Microsoft Teams Recording so we can work together to ensure 100% compliance in your organization.