Blog
All of the curated content the Wilmac Technologies team has put together to help you navigate the tech landscape.
Wilmac’s Voice Archive Management Series V2: Continuity Replay
Since Fall 2021 when we first published Wilmac’s Voice Archive Management Series, a lot has changed at Wilmac and in the technological environment. Wilmac has recategorized its solutions within the “Enterprise Voice Archiving” category, brought all software...
Wilmac’s Voice Archive Management Series V2: Wilmac Extraction
Since Fall 2021 when we first published Wilmac’s Voice Archive Management Series, a lot has changed at Wilmac and in the technological environment. Wilmac has recategorized its solutions within the “Enterprise Voice Archiving” category, brought all software...
Attain Efficient Incident Reconstruction with NICE Inform Organizer
Attain Efficient Incident Reconstruction with NICE Inform Organizer March 21st, 2022 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyOne of the most important aspects of having efficient incident reconstruction in the public safety setting...
Continuity Replay x Public Safety: How to Manage Your Legacy Recordings
Continuity Replay x Public Safety: How to Manage Your Legacy Recordings February 21st, 2024 Written by John McDonnell, Public Safety Sales Director Blog, Enterprise Information Archiving, Public SafetyAs someone working in a Public Safety Answering Point (PSAP), you...
Personalization & Digital Customer Journey Management
Personalization & Digital Customer Journey Management February 9th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact CenterDigital customer journey management has become a complicated, inter-connected web of channels especially when it comes...
Need an All-in-One Compliance Recording Solution? 6 Features that Make NTR-X the Only Choice
Need an All-in-One Compliance Recording Solution? 6 Features that Make NTR-X the Only Choice February 1st, 2022 Written by John Joyce, Global Head of Communications Compliance Blog, Communications ComplianceIf you’re a financial services organization (FSO) with...
The Value of Wilmac Sales Engineering
The Value of Wilmac Sales Engineering January 20th, 2022 Written by Mark Huber, Senior Director of Sales Engineering Blog, ServicesWilmac has offered solutions and services since it began selling dictation and transcription equipment in 1957. Now, those solutions have...
5 Reasons Why Net Promoter Score (NPS) is Critical in CCaaS
5 Reasons Why Net Promoter Score (NPS) is Critical in CCaaS January 17th, 2022 Written by Emily Miller, Director of Marketing Blog, Cloud Contact CenterWhat is a Net Promoter Score (NPS), and why should a positive NPS matter to your organization? At its core, a NPS...
Continuity Replay: What You Need to Know
Continuity Replay: What You Need to Know December 29th, 2021 Written by Garry White, Enterprise Information Archiving Sales Director Blog, Enterprise Information ArchivingHere’s the situation: your voice recording hardware is approaching its end of lifetime and a...
What Did 2021 Mean for the Contact Center?
What Did 2021 Mean for the Contact Center? December 16th, 2021 Written by Emily Miller, Director of Marketing Blog, Cloud Contact CenterWhen we look into contact centers, it’s really easy to see the effects of the state our world is in at that current moment. 2021 was...
Log4J Vulnerability Update
Log4J Vulnerability Update December 14th, 2021 Written by Christina Cavaleri, Director of Operations Blog, ServicesOn December 10th, the Log4J vulnerability CVE-2021-44228 was posted. Wilmac has been working closely with our supported vendors to discover the affected...
NICE Inform Evaluator: What Can It Do For My PSAP?
NICE Inform Evaluator: What Can It Do For My PSAP? December 8th, 2021 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyWilmac has been partners with NICE Public Safety for 28 years, working to equip PSAPs with recording solutions that help...