Wilmac was recently mentioned in Contact Center Pipeline’s May 2022 publication. CEO of Maintrax Scott Bakken wrote an article titled, “Protecting Your Most Sensitive Data” that centered around automated conversational redaction of audio and transcripts for compliance and training. The article mentions Wilmac due to our capabilities of offering numeric and keyword redaction through our Continuity Replay solution.

To read the article on Contact Center Pipeline’s website, click here.

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