by Emily Miller | Jan 6, 2026 | Blog, Public Safety
The Operational Risk of Spreadsheet-Based Scheduling Written by Emily Miller, Director of Marketing at Wilmac Technologies Published January 6th, 2026 At a Glance Spreadsheet-based scheduling was never designed for coverage-based, 24/7 PSAP operations. In emergency...
by Lada Kozachok | Dec 15, 2025 | Blog, Cloud Contact Center
Contact Center Trends That Will Redefine the Industry in 2026 Written by Lada Kozachok, Marketing Specialist Published December 15th, 2025 For contact centers, 2025 was a genuine turning point. After years of gradual evolution, this was the year when the technologies...
by Lada Kozachok | Dec 11, 2025 | News
Wilmac Technologies Recognized as One of Best Companies Group’s America’s Best Workplaces for the Second Consecutive Year December 11th, 2025 Written by Lada Kozachok, Marketing Specialist Award Reinforces Wilmac’s Commitment to an Employee-Centered Culture and...
by Grace Boesel | Dec 2, 2025 | Blog, Enterprise Information Archiving
10 Best Enterprise Information Archiving Software December 2, 2025 | Written by Grace Boesel, Marketing Specialist at Wilmac Technologies The Importance of Enterprise Information Archiving Software Faced with exponential data growth and a demanding regulatory climate,...
by Emily Miller | Nov 18, 2025 | Blog, Public Safety
The Top 7 Workforce Management and Scheduling Solutions for PSAPs Written by Emily Miller, Director of Marketing at Wilmac Technologies Published November 18th, 2025 Skip to Number 1 You’re a supervisor sitting in a 911 center. The phones are ringing. Every call taker...
by Lada Kozachok | Nov 13, 2025 | Blog, Enterprise Information Archiving
6 Steps to Make Your Contact Center Data AI-Ready Written by Lada Kozachok, Marketing Specialist at Wilmac Technologies Let's Get Into It! Customer conversations are a goldmine of insights IF you can unlock them… Every day, contact centers capture thousands...
by Lada Kozachok | Oct 24, 2025 | Case Study, Enterprise Information Archiving
How a Global Professional Services Firm Simplified Data Management with Wilmac Continuity Replay Written by Lada Kozachok, Marketing Specialist at Wilmac Technologies Get the answer! Introduction: Building a Unified Global Data Strategy As one of the world’s leading...
by Grace Boesel | Oct 21, 2025 | Case Study
A Future-Proof Strategy for Data Compliance: How a Large State Government Agency Reclaimed Control of Its Interaction Data Written by Grace Boesel, Marketing Specialist at Wilmac Technologies Read the case The Opportunity: Siloed Customer Interactions When a large...
by Grace Boesel | Sep 30, 2025 | News
Wilmac Technologies Launches Wilmac Continuity WFM: The First AI-Powered Workforce Management Platform Purpose-Built for PSAPs October 1, 2025 Written by Emily Miller, Director of Marketing Solution Delivers Real-Time Visibility, Automation, and Flexibility for 911...
by Lada Kozachok | Sep 17, 2025 | Video, Public Safety
What is Continuity WFM? Video, Public Safety When schedules change by the minute, spreadsheets and generic tools can’t keep up. Continuity WFM gives you the visibility and flexibility to stay ahead, ensuring every post is covered and your PSAP runs smoothly. Does this...
