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      Contact Center as a Service (CCaaS)

      Customers expect seamless, personalized service on any channel they choose. It’s time to upgrade your contact center.

      Enhance

      Give your customers the ability to connect on their preferred channels.

      Streamline

      Reduce risk, control costs, and ensure continuity.

      Operate

      Run your operations fully in the cloud and react to rapidly changing market conditions with scalability.

      Ready to take your contact center to the cloud? Let’s talk! >>

      Contact Center as a Service (CCaaS)

      Deliver the experience your customers, leads, and prospects expect.

      Your customers expect more than just service—they expect personalized, seamless interactions on their terms. The days of relying on outdated, on-premise systems are over. With Wilmac’s Contact Center as a Service (CCaaS) solutions, you can confidently transition to a future where your contact center operates efficiently, securely, and with the scalability to meet ever-changing customer demands.

      No more missed opportunities. No more lost leads. No more siloed interactions. Wilmac’s CCaaS solution enables you to unify every customer interaction on a single cloud platform and offer the omnichannel communication that your customers demand.

      Benefits of transitioning to a CCaaS solution

      React and scale to changing business conditions

      Offer the newest innovative features to your customers

      Meet customer expectations with seamless service

      Eliminate IT overhead costs

      CCaaS Tools That Power Your Success

      Automatic Call Distributor (ACD)

      Interactive Voice Response (IVR)

      Outbound or Predictive Dialer

      Platform Integrations

      Intelligent Virtual Agent (IVA)

      Artificial Intelligence (AI) & Automation

      Workforce Management (WFM)

      Analytics and Reporting Tools

      Call Recording

      Best-of-Breed CCaaS Products