Wilmac Continuity Automated:
Automated Call Recording Export & Archiving Integration
Wilmac Continuity Automated extends the power of Wilmac Continuity Replay with automated call recording exports and seamless automation. Designed for organizations using CCaaS, it connects archived customer interaction data to the business intelligence, analytics, and compliance tools that power smarter decision-making.
Automate
Easily schedule regular exports of files from Wilmac Continuity Replay on your timeline.
Leverage
Don’t limit yourself to your recording vendor’s toolset. Create a seamless integration with the data solution of choice.
Analyze
Put your data to use! Elicit insights from your interactions and use to improve your business operations.
Start with Wilmac Continuity Replay, then use Wilmac Continuity Automated to deliver your archived recordings anywhere they need to go. Learn More >>>
Is Something Blocking You from Using External Customer Data Tools?
Your Data Is Stuck in Legacy or Vendor-Locked Systems
Even when your recordings are securely archived in Wilmac Continuity Replay, older or proprietary environments can limit how easily those files can be exported and used in external tools.
Exporting Call Recordings Manually Takes Too Much Time
Pulling your customer interaction data out of your CCaaS platform on a manual basis slows down your workflows and reduces your ability to respond quickly to audits, investigations, or reporting needs.
Your CCaaS Platform Doesn’t Provide Easy Access to Archived Recordings
Many CCaaS providers make historical recordings difficult (or costly) to retrieve. Wilmac Continuity Replay centralizes them, and Wilmac Continuity Automated serves as the connector that delivers them where your organization needs them to go.
You Want to Integrate Your Voice Data with BI or AI Systems
Your BI, AI, and analytics platforms can only deliver value when recordings from Wilmac Continuity Replay flow to them automatically. Wilmac Continuity Automated bridges that gap so your archived interactions can be analyzed without delay.
Key Use Cases for Automated Call Recording Export
Analytics
Deliver call recordings from Wilmac Continuity Replay to your analytics platforms automatically, ensuring your teams always have timely, complete datasets to work with.
Surveillance and Compliance Review
Support review teams by automating the movement of required recordings from Replay to third-party surveillance, case management, or monitoring systems.
Business Intelligence
Feed exported recordings into BI tools for trend analysis, customer journey insights, and performance reporting, without manual extraction or delays.
Reporting
Enable more accurate and efficient reporting by ensuring the right recordings reach the tools that generate dashboards, summaries, and operational metrics, beyond Wilmac Continuity Replay’s reporting capabilities.
Ready to Automate Your Call Recording Data Workflow? Get a Demo >>>
Industries That Benefit from Automated Call Recording Export
Banking
You need a secure, compliant solution to store and retrieve call recordings, customer communications, and transaction data for audits, fraud investigations, and regulatory requirements like Dodd-Frank and SOX.
Financial Services
You need instant access to client interactions across voice, email, and chat to ensure SEC and FINRA compliance while reducing costly long-term data storage fees.
Insurance
You need a centralized archive for policyholder calls, claims documentation, and underwriting records to meet NAIC and state-mandated retention requirements.
Healthcare
You need a secure, HIPAA-compliant archive for patient interactions, telehealth communications, and provider calls to streamline compliance and improve operational efficiency.
Energy & Utilities
You need a cost-effective way to manage and retain customer interactions for compliance with FERC, NERC, and state utility commissions, while preparing for audits and disputes.
Wilmac Continuity Automated FAQs
Can Wilmac Continuity Automated integrate with my existing tools?
Yes. Wilmac Continuity Automated is designed to deliver call recordings from Wilmac Continuity Replay to a wide range of external systems, including analytics suites, BI platforms, AI tools, and surveillance applications.. If the tool can ingest audio files or structured metadata, Wilmac Continuity Automated can feed it.
Does Continuity Automated support automated archiving for CCaaS recordings?
Absolutely. Wilmac Continuity Automated provides scheduled and rules-based automated call recording exports from Wilmac Continuity Replay, eliminating the need for manual extraction and ensuring your downstream tools always have the latest data.
How does Wilmac Continuity Automated enhance Wilmac Continuity Replay?
Wilmac Continuity Replay centralizes, stores, and makes your call recordings searchable. Wilmac Continuity Automated extends that value by acting as a connector, exporting those recordings to the external platforms that rely on them for analysis, reporting, or review. Replay is your archive; Automated is your distribution engine.
What file formats and export frequencies are supported by Wilmac Continuity Automated?
Wilmac Continuity Automated supports multiple export formats based on the requirements of your downstream systems. Export frequency can be scheduled at regular intervals, triggered by rules, or configured to match your organization’s workflows.
Is Wilmac Continuity Automated compatible with CCaaS platforms?
Yes, because it connects to Wilmac Continuity Replay, not directly to the CCaaS platform. As long as recordings are archived in Replay, Automated can export them to your external tools, even if your CCaaS provider limits access or charges for retrieval.
What security measures are in place during export?
Wilmac Continuity Automated follows the same security and governance standards as Wilmac Continuity Replay. All exported files are transferred using approved protocols, and delivery paths can be configured based on your organization’s security requirements.
Do I need technical resources to manage Wilmac Continuity Automated?
Minimal. Once configured, Wilmac Continuity Automated runs in the background, exporting recordings according to your schedule or rules. Most customers only adjust settings when new tools or workflows are added.