Continuity WFM
When schedules change by the minute, spreadsheets and generic tools can’t keep up. Continuity WFM gives you the visibility and flexibility to stay ahead, ensuring every post is covered and your PSAP runs smoothly.
Eliminate
Eliminate manual effort with intelligent automation that streamlines scheduling, workflows, and administrative tasks.
Guarantee
Avoid blind spots by tracking team movement in real time, ensuring smooth transitions and consistent coverage.
Improve
Gain visibility into center performance with clear reporting that highlights trends, tracks coverage, and supports smarter decisions.
Ready for real-time visibility? Let’s talk >>
What’s making it harder to manage 911 coverage in real time?
Manual updates, outdated tools, and limited flexibility leave supervisors losing time, scrambling to adjust last-minute schedule changes, and struggling to keep coverage consistent.
Static Schedules Cannot Keep Pace with Real-Time Demands
You run a 24/7 operation, but:
Callouts, shift swaps, and surges happen without warning
Rigid schedules cause misalignment and slower response times
Supervisors struggle to adjust coverage quickly enough
Manual Processes Drain Time and Increase Error Risk
You rely on outdated scheduling methods, but:
Approvals and updates get lost in emails or texts
Supervisors waste time chasing confirmations
Errors slip in as shifts and breaks change throughout the day
Lack of Live Visibility Creates Gaps in Coverage
You need to know exactly who is on post, but:
There’s no real-time view across desks and shifts
Supervisors find out about coverage issues only after they’ve become a problem
Adjustments to last-minute changes take too long, leaving the center stretched thin
Generic Tools Are Not Built for Public Safety Workflows
You’re using schedulers designed for other industries, but:
They force rigid processes that don’t match dispatch operations
Urgent seat moves and schedule changes are slow and frustrating
There’s no flexibility to adjust coverage when situations change in real time
Limited Compliance and Audit Trail Visibility
You need accountability for every decision, but:
Schedule changes aren’t tracked in one place
Records are incomplete and hard to assemble
Proving accountability during audits takes extra effort
| What is Continuity WFM? |
|---|
Continuity WFM is the first workforce management platform built for 911 centers and public safety operations. It was designed by PSAP leaders for PSAP leaders. Unlike generic scheduling tools and manual processes, Continuity WFM adapts to the urgency and unpredictability of dispatch environments. It gives supervisors real-time visibility, streamlines schedule changes, and helps centers maintain consistent coverage without the wasted effort. |
Solution Built for the Entire Operation
For Supervisors
- Create and manage shifts with ease – no Excel needed
- Stay aware of who is working and where they are, even as PSTs move between desks
- Approve time-off or break requests quickly and fairly
For Employees
- Access your schedule anytime, anywhere
- Submit break requests and shift changes without chasing someone down
- Get instant updates – no more confusion or miscommunication
For Operations Leaders
- Reduce admin overhead with automated workflows
- Ensure full coverage with fewer gaps and missed handoffs
- Stay ahead of compliance with reliable, audit-ready communication records
Why Continuity WFM?
Continuity WFM replaces outdated tools with live coverage views, automated updates, and audit-ready records designed for dispatch operations.
Built for Desk-Based Teams, Not Retrofits
Unlike repurposed contact center tools, Continuity WFM was designed from the ground up for organizations where staffing desks; not just handling calls – is the priority.
No jargon. No guesswork. Just tools that match the way you work.
No More Spreadsheets or Silos
Manual scheduling in Excel leads to version control issues, delays, and confusion.
Continuity WFM centralizes your scheduling, communication, and staffing workflows so everything (and everyone) is aligned in one place.
Streamlined Workflows, Less Admin
From approving break requests to monitoring shift coverage, Continuity WFM reduces repetitive tasks and frees up time across the board.
Fewer emails. Fewer errors. More time spent on what matters.
Puts Employees in Control
When employees can view schedules, request changes, and get real-time updates, they feel more informed and engaged.
Continuity WFM empowers your team while keeping supervisors in control.
Respond Faster with Live Insights
Static schedules don’t reflect the realities of the workday.
With real-time dashboards and communication visibility, supervisors can quickly adapt to call-outs, shift changes, or surges making smarter decisions on the fly.
Continuity WFM vs. Generic Schedulers
Generic scheduling tools can assign shifts, but they don’t meet the daily demands of a 911 center.
| Continuity WFM | Basic Schedulers |
|---|---|
Built for dispatch seat coverage, not just shift slots | Built for shift assignment, not live floor ops |
Tracks who’s at post, on break, or needs relief in real time | Doesn’t show desk-level visibility |
Supervisor dashboard shows staffing gaps as they happen | Requires manual checks or reports to spot issues |
Designed for 911 console environments with dynamic shift flow | Built more for field teams or unit-based coverage |
Desktop-first system for live management | Mobile-first or admin-facing tools not built for floor control |
See Continuity WFM in Action
Get a closer look at the platform that’s changing the way desk-based teams manage scheduling, staffing, and communication.
