Intelligent Virtual Agents
Non-emergency calls can overwhelm your 911 center, pulling focus from critical emergencies. Regain control with Intelligent Virtual Agents (IVAs).
Manage
Integrating with existing systems, IVAs decrease the workload on human call takers and dispatchers.
Automate
Routine tasks and call handling are automated, eliminating the need for additional staffing.
Optimize
Enhance the civilian caller experience by providing instant responses to non-emergency queries.
“How can I help you?” said the IVA. Let’s talk! >>
Intelligent Virtual Agents & Automated Call Routing
As 911 centers face increasing pressure to manage both emergency and non-emergency calls, operational efficiency becomes critical. Wilmac’s Intelligent Virtual Agents (IVAs) streamline non-emergency call handling, ensuring your team remains focused on life-saving responses.
At Wilmac Technologies, we recognize the need for 911 centers to stay agile while handling high call volumes. Our IVA solutions provide 24/7 availability for non-emergency calls, automatically route inquiries to the correct departments, and offer multilingual support for greater accessibility.
By working closely with our clients, we develop personalized IVA solutions that free up your call takers, ensure smoother call management, and improve the overall caller experience.
With human-like interactions, our IVAs provide instant answers to routine questions, gather critical information from callers, and seamlessly transfer calls to the appropriate personnel when needed.
Wilmac’s approach ensures that your 911 center operates at peak efficiency, with the tools to handle routine calls automatically while keeping your team focused on high-priority tasks. Let our IVA solutions transform how your center manages non-emergency calls and improve overall service delivery.
Benefits of Intelligent Virtual Agents
Improve Non-Emergency Call Management
Seamlessly handles high volumes of non-emergency calls.
Optimize Human Operator Focus
Allows operators to concentrate on critical emergency calls.
Reduce Workload and Burnout
Automates routine tasks, minimizing dispatcher fatigue.
Enhance Caller Experience
Provides immediate answers and reduces wait times for non-emergency services.
Ensure Consistent and Accurate Information
Delivers reliable information and cuts operational costs.
Key Features of IVA Solutions
24/7 availability
Ensures continuous support, providing accessibility at all times.
Manages high call volumes simultaneously
Handles more calls efficiently without delays, improving service capacity.
Maintains caller context
Gathers necessary information from callers and passes it along to the call-taker.
Automatic call routing
Directs callers to the correct resource quickly, enhancing efficiency.
Provides answers to FAQs
Offers quick resolutions and information, enhancing caller satisfaction.
Integrates with CAD
Seamless connect with your current technology infrastructure.
Supports multiple languages
Increases inclusivity and accessibility for a diverse population.
Collects and analyzes call data
Provides insights into call trends for continuous service improvement.
Human-like interactions
Asks callers “How may I help you today?” instead of a complex call tree.