Wilmac Technologies Launches Continuity Capture: The AI-Powered Compliance Recording Solution with U.S.-Based Support

Expanding the Continuity Product Line with Secure, Always-On Recording for Microsoft Teams & Zoom

Rochester, New York: Wilmac Technologies, a leading developer and provider of customer interaction and compliance solutions, announces the launch of Continuity Capture, a cloud-based compliance recording and analytics solution for Microsoft Teams and Zoom.

Designed for highly regulated industries, Continuity Capture goes beyond traditional recording by incorporating AI-powered transcription, sentiment analysis, and compliance monitoring to help organizations meet regulatory requirements, reduce risk, and improve operational efficiency—all with the only dedicated U.S.-based support team in the compliance recording space.

As more businesses transition from traditional phone systems to Microsoft Teams and Zoom, they face increasing compliance challenges. Built-in recording tools lack the security, automation, and oversight required for industries like banking, financial services, and collections.

Continuity Capture, powered by Verint Verba Financial Compliance, provides a reliable, always-on solution that ensures secure, auditable recording and AI-driven insights to detect potential compliance risks faster. Unlike other solutions that rely on offshore support teams, Wilmac is the only provider offering U.S.-based support and expertise, ensuring customers receive hands-on guidance and faster resolution times.

“With remote work, multi-participant conversations, and evolving regulations, organizations need more than just a recording solution – they need visibility and control over their communications,” said Stephen McDonnell Jr., President & CEO of Wilmac Technologies. “We’ve been in the financial compliance space for decades. It was time we embrace putting our own solution forward, backing it with hands-on implementation, U.S.-based support, and the flexibility businesses need to navigate this evolving regulatory landscape.”

Taking the first step in expanding Wilmac’s Continuity product line, Continuity Capture paired with Continuity Replay delivers a comprehensive compliance and data management platform. While Continuity Capture ensures secure, audit-ready recording of Microsoft Teams and Zoom interactions, Continuity Replay provides seamless archival, retrieval, and governance of recorded communications – helping organizations reduce storage costs, streamline compliance reviews, and maintain long-term access to critical interaction data.

Together, Continuity Capture and Continuity Replay offer a complete solution for capturing, storing, and managing regulated interactions.

Continuity Capture provides these additional benefits:

• Eliminate compliance gaps with always-on recording that ensures regulatory adherence without manual oversight
• Reduce time spent on audits with AI-powered transcription and sentiment analysis.
• Strengthen security and reduce risk with tamper-proof storage and end-to-end encryption.
• Simplify deployment with a cloud-based solution that removes infrastructure headaches.

Powered by Verint Verba Financial Compliance, Continuity Capture delivers enterprise-grade compliance recording and analytics backed by Wilmac’s U.S.-based support and expertise. With Continuity Capture, organizations gain more than just a compliance tool – they gain a strategic partner dedicated to helping them manage risk, streamline compliance workflows, and stay ahead of regulatory changes.

To learn more about Continuity Capture, visit the Wilmac Technologies website or contact the marketing team at [email protected].