NICE Inform
Power faster, smarter response with NICE Inform backed by Wilmac’s hands-on implementation and support.
Record
Record every interaction with solutions built for today and ready for tomorrow.
Manage
Quickly find 911, radio, and text interactions to speed up evaluations and investigations.
Analyze
Use real-time data to improve performance and response.
Upgrade your recording in your mission-critical environment today. Let’s talk! >>
What’s Slowing Down Your Emergency Communications Center?
Running a high-performing PSAP should be straightforward, efficient, and sustainable. But too often, agencies are held back by staffing shortages, manual workflows, outdated systems, and growing compliance demands.
Employee Retention
High turnover in 911 systems is a critical issue, often tied to burnout, stress, and inefficient processes. Inconsistent schedules and lack of structured feedback contribute to employee dissatisfaction and high attrition rates.
The Burden of Discovery & Compliance
PSAPs spend significant time manually reviewing hundreds of calls – an expensive, resource-intensive process.
Some agencies dedicate entire teams to Discovery, draining personnel and budgets. Inconsistent call retrieval and compliance requirements add complexity to the process, increasing the risk of non-compliance.
Gaps in Quality Assurance
Mid-to-large-sized PSAPs struggle with time-consuming and inconsistent QA processes, leading to gaps in call performance evaluation, training, and accountability.
Limited resources and manual reviews make it difficult to maintain compliance and uphold high call-handling standards. This inefficiency impacts overall call quality and increases the risk of operational errors.
Reliable, Easy-to-Use Compliance Recording
Small-to-midsize PSAPs face challenges with maintaining compliance due to outdated, complex, and unreliable recording systems. Inconsistent capture, storage, and retrieval of critical communications increase the risk of non-compliance and operational errors.
Limited IT resources and complicated interfaces make it difficult for agencies to efficiently manage recorded data, impacting incident reconstruction and liability protection.
Your Public Safety Solution: NICE Inform
NICE Inform is a secure, reliable, and scalable multimedia recording solution purpose-built for public safety and critical communications. Designed to capture, consolidate, and manage every interaction across radio, 911, text, and more, NICE Inform helps agencies improve incident response, meet compliance requirements, and drive operational efficiency.
NICE Inform & Wilmac Tech : Powering PSAP Performance
NG911-Ready
Wilmac ensures your NICE Inform deployment is fully NG911 ready, enabling seamless integration of digital data such as voice, text, photos, and videos into the 911 network for faster, more informed emergency response.
Enhanced Incident Response
With Wilmac’s hands-on configuration and optimization, NICE Inform delivers real-time visibility into incidents, helping your team make faster, more effective decisions when it matters most.
Complete Incident Records
Wilmac helps you capture and securely manage all multimedia interactions through NICE Inform, giving your agency a complete, reliable record for internal reviews, quality assurance, and legal compliance.
Collaboration Across Teams
By partnering with Wilmac, your Inform solution is integrated to support cross agency cooperation, making it easy to share critical data through a unified and secure platform.
Advanced Analytics
Wilmac’s ongoing support ensures your team can fully leverage NICE Inform’s analytics capabilities to uncover insights, identify trends, and drive operational improvements.
Compliance & Legal Support
Backed by Wilmac’s public safety and compliance expertise, NICE Inform becomes a powerful tool for meeting regulatory requirements and producing defensible records for legal proceedings.
“Wilmac Tech is a knowledgeable, reliable partner. Their 30+ years of expertise with NICE Inform helps customers stay compliant, modernize with confidence, and get real value from their data.”
Partner Executive at NICE
See how NICE Inform and Wilmac improve emergency communications. Read More! >>
Where does Wilmac specialize?
Wilmac partners with public safety organizations and government agencies serving populations of 1 million plus, helping them capture, manage, and protect mission critical communications.
Public Safety
For PSAPs, Fire, EMS, and Police, accurate, accessible communication data can mean the difference between resolution and risk. NICE Inform centralizes voice, radio, text, and multimedia into one platform, ensuring nothing gets lost in the noise.
Wilmac ensures your Inform system is deployed correctly, integrated seamlessly with CAD and radio systems, and supported long term so your team can respond faster, investigate confidently, and stay NG911 ready.
Government
Government agencies face increasing demands for transparency, accountability, and incident response. But scattered systems and complex data requirements often slow things down. NICE Inform enables secure, end to end capture of all incident data across departments.
Wilmac supports agencies with compliant configurations, hands on implementation, and ongoing guidance to ensure your Inform system meets regulatory requirements and serves your evolving mission.
Higher Education
Campus safety teams must coordinate across departments and act fast when incidents arise. Disconnected systems make it hard to see the full picture. NICE Inform brings voice, radio, text, and multimedia together on one platform, giving campus security complete, accessible records of every event.
Wilmac aligns Inform with your campus protocols, integrates it with existing systems, and supports you long term so your team can respond quickly, investigate thoroughly, and keep your community safe.