Five9 Intelligent Cloud Contact Center
Leverage advanced technologies to seamlessly integrate omnichannel communications, AI-driven analytics, and automation, empowering organizations to deliver exceptional customer experiences and optimize agent performance.
Engage
Engage customers in their channel of choice to quickly provide the type of intuitive, personalized, and human experience they want.
Empower
Deliver exceptional service by connecting the touchpoints of a customer journey across time and channels.
Control
Equip your contact center with the tools and insights you need to quickly and intelligently respond to constantly changing conditions.
Be where your customers want you to be. Let’s talk! >>
What makes Five9 different?
Customer Engagement
Engage customers through Inbound, Outbound, Blended, and Digital solutions, providing a seamless omnichannel experience with to enhance customer satisfaction and operational efficiency.
Agent Tools
Enable your agents to serve customers effectively from anywhere using a web browser, while receiving guidance to effectively personalize the customer experience.
Management Applications
Maintain business continuity and agility while more effectively managing agents through workflow automations and comprehensive WFO tools.
Integrations
Extend your contact center with a breadth of seamless integrations to elevate both the customer and agent experiences to create a powerful CX platform.
A More Human Experience
Work with a well-equipped and responsive team of experts to ensure you’re achieving your desired outcomes and providing a positive customer experience.
Why would I want Five9 Intelligent Cloud Contact Center?
Core Cloud
Increase business agility with work-from-anywhere capabilities within Five9 Intelligent Cloud Contact Center, seamless CRM and UC integration, and powerful customer journey orchestration.
Digital Workforce
Use best-in-class AI to automate interactions and assist your live agents, reducing service costs while you deliver a more conversational service experience.
Employee Engagement
Implement Five9 tools and insights to maintain business continuity and agility while more effectively managing agents and personalizing customer experiences.
Customer Experience
Engage customers where and how they want to communicate to create connected journeys and provide the type of intuitive, personalized, and more human experience they want.
Why Wilmac Technologies?
Put our expertise to work with the Five9 Intelligent Cloud Contact Center.
White-Glove Service Provider
Wilmac Technologies is a white-glove service provider of NICE CXone, delivering a high level of personalized services with dedicated support personnel, customized solutions, and quick response times to all of our cloud contact center customers.
Availability
Available at the drop of a hat, our team is made up of experienced and tenured professionals from the contact center industry. You will have full access to the knowledge and recommendations from people who have been through these deployments many times before.
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Contact
Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9