Call Recording Management & Retention

      Effectively organize, store, secure, and maintain your call recordings, ensuring strict adherence to compliance regulations and retention periods.



      Choose a suitable archiving product and define your associated retention period based on legal, regulatory, and business requirements.


      From capture to retention to potential deletion, ensure that your recordings are properly managed and stored throughout their lifecycle.


      Retain your recordings for your specified retention period and produce recordings quickly and efficiently if involved in an investigation.

      Complying with retention periods shouldn’t be a constant worry. Let’s talk! >>

      Call Recording Management & Retention

      Voice data is easily forgotten due to the complexity of capturing and archiving it, along with its associated metadata.

      Your calls are recorded by platforms and software that store it in proprietary formats, which means these files are unique to the specific recorder and difficult to access. Call recording has evolved over time into multiple delivery methods as well such as TDM, VoIP, collaboration tools like turrets and radio, and newer CCaaS and cloud-based calling tools. This has led to organizations using several different voice technologies that are all recorded in different ways and in different file formats.

      Wilmac Technologies’ call recording management and retention solutions are designed to provide an outlet for you to store your call recordings in a centralized platform for easy access and search and replay.

      Especially in regulated industries where there are retention periods associated with call recordings, these solutions are critical to maintain compliance with regulatory requirements and provide an efficient means to access this data when necessary and potentially leverage it further.

      When You Need a Call Recording Management & Retention Solution

      Compliance with retention

      Many regulated industries like financial services, insurance, and healthcare are required to retain their call recordings for years.

      Moving to a different call recording vendor

      Companies transitioning vendors must be able to archive and access the call recordings they are required to retain.

      Managing multiple recording environments

      Companies with multiple recording environments can simplify their recording storage by consolidating their data into one location.

      Migrating to the cloud

      Have full control of where your call recording data is stored, how long it’s stored, and how you can access it, especially in a CCaaS environment.

      Reducing infrastructure spend & risk

      Decommission legacy systems, migrate the data, search and replay, and manage your retention to save money and minimize risk.


      Redacting sensitive data for PCI compliance

      Redact the sensitive information (payment, personal info) from your call recordings if you’re subject to information protection regulations. 

      Decommission your legacy platform & retain your recordings with ease. See what products we support >>

      Products with Call Recording Management & Retention

      Is your recorder nearing end-of-life or are you considering a transition to the cloud?

      Download our white paper: Achieving Successful Call Recording Management through a Single Pane of Glass
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