Communications Data Management & Retention
Effectively organize, store, secure, and maintain your call recordings, webchats, emails, and video data ensuring strict adherence to compliance regulations and retention periods.
Retain
Choose a suitable archiving product and define your associated retention period based on legal, regulatory, and business requirements.
Manage
From capture to retention to potential deletion, ensure that your recordings are properly managed and stored throughout their lifecycle.
Comply
Retain your recordings for your specified retention period and produce recordings quickly and efficiently if involved in an investigation.
Comply with your retention periods without worry. Let’s talk! >>
Communications Data Management & Retention
Voice data is easily forgotten due to the complexity of capturing and archiving it, along with its associated metadata.
Your calls are recorded by platforms and software that store it in proprietary formats, which means these files are unique to the specific recorder and difficult to access. Call recording has evolved over time into multiple delivery methods as well such as TDM, VoIP, collaboration tools like turrets and radio, and newer CCaaS and cloud-based calling tools. This has led to organizations using several different voice technologies that are all recorded in different ways and in different file formats.
Wilmac Technologies’ call recording management and retention solutions are designed to provide an outlet for you to store your call recordings in a centralized platform for easy access and search and replay.
Especially in regulated industries where there are retention periods associated with call recordings, these solutions are critical to maintain compliance with regulatory requirements and provide an efficient means to access this data when necessary and potentially leverage it further.
When You Need a Data Management & Retention Solution
Compliance with retention
Financial services, insurance, and healthcare organizations are required to retain their customer data for years.
Transitioning vendors
Companies transitioning to a new telephony, contact center, or data storage platform must maintain and access their regulated data.
Managing multiple recording environments
Consolidate your siloed data systems into one location.
Migrating to the cloud
Control where your call recordings, emails, webchats, and video data is stored, how long it’s stored, and how you can access it.
Reducing infrastructure spend & risk
Decommission your legacy system, simplify and consolidate your playback infrastructure.
Redacting sensitive data for PCI compliance
Redact PII and PCI information from your recordings if you’re subject to information protection regulations.
Decommission your legacy platform & retain your recordings with ease. See what products we support >>
Products with Data Management & Retention Capabilities
Is your recorder nearing end-of-life or are you considering a transition to the cloud?
Download our white paper: Achieving Successful Call Recording Management through a Single Pane of Glass
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73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9