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10 Tips to Boosting Agent Engagement through WFM

Join Garry White and BSL’s Alex Stenton-Hibbert and Neil Draycott as they share 10 best tips for empowering and engaging agents with Calabrio WFM. Featuring real-life case studies and a live Q&A.

How can you empower and engage your agents effectively?

Optimizing the productivity of contact center agents has developed into a science – it’s about getting the right agent, in the right place, at the right time. But, engaging your agents and retaining them isn’t always easy.

Wilmac’s Garry White and BSL’s Alex Stenton-Hibbert and Neil Draycott will guide you through 10 best-in-class tips to empowering and engaging your agents through the lens of leading application Calabrio WFM. They’ll take you through real-life case studies and answer your questions in a live Q&A segment.

If you’re looking to improve efficiency and satisfy the agents in your contact center, this on-demand webinar will help you get started.

 

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